Program Assistant-HSS (CV39-2) - Homeless Services Division

Volunteers of America Delaware Valley is looking to hire a Program Assistant-HSS to join our highly dynamic and growing team. They will report to a Program Manager and will be trained to become a vital part of the Treatment Team of the facility.

The responsibilities are custodial in function, with the coordination of: on-going security of the facility; accountability for the client population; supervision and support of all clients in their daily routine and chore assignments; orientation of new clients; employee shall monitor client curfews and/or furlough; answer and log all phone calls; file all necessary paperwork and documentation in compliance with Volunteers of America Delaware Valley procedures and funding source requirements.

They will also conduct life skills workshops from time to time. Vital for success in the role will be the capacity to achieve an effective balance between set operational policies and procedures and the use of initiative as and when the need arises.

SCOPE OF DUTIES:

• Interact with all clients, staff and community members with respect and courtesy.

• Maintain client and staff confidentiality in compliance with Operational policies and procedures.

• Attend and participate in regularly scheduled staff meetings, supervisory conferences, and training sessions.

• Complete hourly rounds of the facility, document facility conditions, and complete head count.

• Review and verify the facility census at beginning and completion of each tour of duty. Relay census to funding source by mandated times each day.

• Monitor the sign in and sign out procedure for all clients.

• Initiate emergency follow-up procedure when clients are late in returning to the facility or are absent without authorization.

• Conduct orientation of all new clients to the facility. The Orientation shall include a review of rules and regulations, a general intake, and a review of fire safety and emergency procedures.

• Coordinate meal distribution to clients and work with supervisor in handling any problems with meals and meal distribution.

• Conduct inventory of client personal property upon termination from the program.

• Monitor medication to clients and document in the Medication Log.

• Schedule and document medical appointments for clients as needed with institution or providers; make the appropriate log entry of assigned clients and notify clients of their respective appointment dates and times.

• Ensure and document the completion of all assigned client chores. Ensure cleaning supplies are available.

• Conduct inspections and contraband searches of the entire facility in compliance with operational policies and procedures.

• Conduct random searches of clients and/or personal property as clients enter or leave the facility in compliance with Operational Policies and Procedures.

• Assure all visitors sign in and sign out of the Visitor's Log. Include the purpose of the visit.

• Log phone calls and respond to inquiries in an appropriate manner, and in compliance with Operational policy and procedures.

• Conduct monthly fire drills as assigned and complete documentation.

• Conduct regular fire/safety checks of the facility; monitor all safety and emergency equipment; generate work orders to Central Maintenance for facility repairs.

• Make appropriate entries in daily log: Entries shall convey information concerning clients, building conditions, and/or other significant information. Each entry shall include the date and the time of entry and be signed by the writer.

• Transport and/or escort clients as directed.

• Document all disciplinary or special incidents involving clients and submit all appropriate forms to supervisor.

• File as directed.

• Provide support to case management function.

• Fulfill obligation of training agreements entered for core curriculum programs.

• Complete any duties assigned.

ESSENTIAL FUNCTIONS:

• Regularly required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb stairs, talk, hear, and smell.

• Regularly lift and move up to 25 lbs.

• Ability to see clearly at 20 inches or less.

• Ability to see clearly at 20 feet or more

• Ability to identify and/or distinguish colors.

• Ability to observe an area that can be seen up and down or to the left and right while remain fixed on a given point.

• Occasionally exposed to toxic or caustic chemicals (e.g. cleaning agents).

• Occasionally exposed to wet or humid conditions, outdoor weather conditions.

CREDENTIALS/ABILITIES

• A high school diploma or a GED.

• Previous work experience in human services preferred but not essential.

• Additional skills required include effective written and verbal communication skills and ability to interact appropriately with clientele.

EEO of "Individuals with Disabilities" and "Veteran Status"/AA

Only those applicants with a minimum of a High School Diploma or GED should apply.