Requisition ID: 107577 Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.Primary Role Reporting to the Director of Digital HR & Analytics, the SuccessFactors Analyst is responsible for the system and content administration of the SuccessFactors HCM Platform to meet American Water's business needs. This role involves managing and supporting the SuccessFactors environment daily. As a subject matter expert, the SuccessFactors Analyst collaborates with Digital HR team members, HR Operations, and key business partners to optimize the system, provide recommendations for improvements, manage and analyze data, facilitate workflow, improve efficiency, troubleshoot, and enhance the platform to meet operational needs.Key Accountabilities * Administer and support the SuccessFactors HCM Platform, including various modules: Employee Central, Role-Based Provisioning, Goals and Performance, Calibration, Career Development Planning, Succession, Recruiting, Onboarding, LMS, and Reporting. * Understand, configure, and optimize SuccessFactors Employee Central, including metadata framework, object definitions, business rules, workflows, portlet/tile details, and replication. * Ensure compliance with best practices in systemic processes, data governance, and security protocols. * Oversee day-to-day system operations, special projects, and bi-annual releases. * Conduct thorough testing of system changes in Preview/Test and Production environments. * Manage and support integrations with third-party vendor solutions. * Serve as the primary contact between users, the SuccessFactors system, and other internal systems. * Implement SuccessFactors modules through scoping, planning, process design, configuration, testing, deployment, and post-go-live support. * Collaborate with HR Operations and key business partners to recommend and implement business process and system improvements. * Provide oversight and management of the HRIS case management technical queue, ensuring timely and effective ticket activity. * Support organizational communication and change management efforts related to system changes, including documentation, reporting assistance, and end-user orientation. * Supervise and oversee AMS-performed work. * Lead discussions on future and expanded technology use and systemic business process improvements. * Coach and To view the full job description, click here