Product Support Engineer, Cambridge, MA

The Product Support Engineer provides supports to the field service engineers (PSE) and National Support Specialists (NSS) nationwide, as required, to resolve complex technical problems and product issues related to the products released by the Technology Solutions within the HPM modality.

Your role:

• Provides technical recommendations that best suit the environment; Resolves technical issues and offers proactive and reactive technical support

• Solves sub-system/component related customer (technical) complains that are escalated by the helpdesk. Improves the service deliverable package of the applicable sub systems/component based on field feedback

• Document solutions to ensure support teams can effectively support the client; Drives continuous improvements of our implementation methodology and service offerings based on client feedback and lessons learned

• Defines, creates and publishes the required spare parts for the specific product as well as the service deliverable package (documentation and e-information)

• Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects

You're the right fit if:

• You’ve acquired 5+ years of experience in customer technical support role

• Your skills include solid familiarity with operations of Windows OS and BIOS, strong understanding of networking fundamentals and experience with PC based hardware, video displays, peripherals and strong technical writing skills; a strong organizational, time management, verbal and written communication skills are required to be successful in this position

• You have a bachelor’s degree in electrical or biomedical engineering, scientific or related business discipline; or relevant equivalent education and experience

• You’re self-motivated; willing and able to quickly learn new applications and technologies

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran