66652BRAuto req ID:66652BRJob Code:405016 IT Help/Support (N) Department Office Location:USA - MA - Boston Business Title:Live Events ProducerSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :056Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

• High School diploma, GED, or equivalent is required

• Minimum of five years’ relevant work experience is required

Additional Qualifications and Skills:The following are preferred:

• Knowledge of EMS scheduling software

• Working knowledge of theatrical lighting systems

• Familiarity with Zoom Meeting and Zoom Room software

• Knowledge of digital signage and Internet Protocol television (IPTV) systems

• Background in higher-education and/or large corporate environments

• Strong aptitude to quickly learn and institutionalize business, technical, and process knowledge; interest and ability to assess and improve work processes 

• Excellent interpersonal and communication skills, and superior maturity, professionalism, and judgment

• Ability to present technical concepts to customers in non-technical language

Additional Information:This role is offered as an onsite position where you are required to be primarily onsite at our Boston, MA-based campus. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice. This is a 40 hours/per week, overtime-eligible position.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment.Department:Information TechnologyPre-Employment Screening:Identity Schedule:40 hours per week, to be determined by managerJob Function:Information Technology Position Description:Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? Are you drawn to the opportunity to support distinguished events through cutting-edge technology? If so, consider joining our team! The Live Events Producer provides oversight and mentorship to a team of Live Events Producers and Event Support Specialists.

The Live Events Producer is a member of the Audiovisual (AV) Events team and is responsible for planning, coordinating, and delivering hybrid, virtual, and live events across the Harvard Business School (HBS) campus. This includes 250+ audiovisual-enabled classrooms, conference rooms, auditoriums, and other convening spaces spread across 35 campus buildings. A focus of the role is on the production and coordination of events in Klarman Hall, an 80,000 sq. ft. convening center. This 1,000-seat facility features immersive and industry-leading technologies.

The Live Events Producer is responsible for closely collaborating with stakeholders during all phases of event planning, from concept to day-of support. They will ensure Media Services has a comprehensive understanding of the technology and support expectations for success and lead a team of peers to execute the event. The Live Events Producer will be the subject matter expert on convening spaces on campus and represent the full catalog of services offered to customers. 

Responsibilities:

• Deliver on the mission to provide outstanding AV services and support at every opportunity, in a demanding climate 

• Plan and ensure successful delivery of complex, high-level events (live, virtual, and hybrid) to include theatrical productions, musical events, and conferences 

• Manage pre/during/post-event communications, to ensure any issues or changes that might affect events are escalated or approved through proper channels and documented 

• Engage in event planning meetings with faculty, staff, students, vendors, and external groups/individuals 

• Manage many simultaneous work items of changing priority with minimal supervision 

• Collaborate with faculty and staff to recommend and implement solutions and emergent technologies that meet identified business needs 

• Manage client expectations on budget, timelines, technical needs, etc. 

• Directly manage outsourced vendor support and resources; request and review vendor proposals, ensuring they meet customer needs and budget  ​​​

• Manage key customer and vendor relationships to ensure exemplary service 

• Take responsibility for post-event recaps, feedback, and insights on all events 

• Serve as an escalation point for customers; work to resolve service delivery issues on an expedited basis 

• Monitor and maintain health and stability of AV systems  Identify root causes and facilitate the timely resolution of complex, systemic issues 

• Complete other responsibilities as assigned  

School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Certificates and Licenses:The following is preferred:

• Avixa Certified Technology Specialist (CTS) certification

Physical Requirements:Ability to perform physical tasks including climbing ladders and stairs; must be able to individually lift and move equipment up to 50 pounds, and up to 100 pounds with others is required.Working Conditions:

• Additional support outside of regularly scheduled hours including early mornings, nights, and weekends, and holiday breaks may occasionally be required  

• Must be accessible by personal cell phone during business hours, and occasionally off-hours; phone stipend will be provided 

• This is considered an “On-Campus Critical Position”: The employee is required to report to campus to their normal work location (or an alternate site if necessary) for non-deferrable work during an emergency closure or curtailment. An employee serving in an on-campus critical position may have to report to work even if the emergency closure occurs during a time that they are not regularly scheduled to work.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:On-Site About Us:Harvard Business School (HBS) IT is a nimble, innovative, strategic partner who crafts, delivers, and supports the pioneering technology solutions that connect, enable, and inspire the HBS community to educate leaders who make a difference in the world. Visit our website for more information https://www.hbs.edu/information-technology/about-us.Annual Salary Range:Salary range is $82-87k commensurate with experience.