Duties

• Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into Bank records.
• Report suspicious transactions or unusual occurrences to supervisor.
• Process withdrawal requests, review documents for proper signatures, verify identity of customer and enter transactions into Bank records.
• Receive payments for loans, ensuring that payments equal the amount due and that all charges, if applicable, are collected.
• Issue financial instruments, such as traveler' checks, cashier's checks, etc. in accordance with Bank procedures.
• Update customer account information. Recommend bank products and services to meet customer's changing needs.
• Educate customers on digital banking services (mobile checking deposit, online bill pay, etc.) and encourage electronic banking and e-statement adoption.
• Responsible for balancing the day's transactions according to standard procedures, and auditing and investigating end of day balancing discrepancies until resolved.
• Apply risk assessment skills to all customer requests. Use risk management tools such as identification procedures, check holds, and Decision Making Guide. Participate in monthly risk assessment testing as required.
• Perform all work in compliance with established regulations, policies, and established procedures.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks.
• May be trained as vault teller responsible for management of cash inventories.

• Other duties as assigned.

   

Qualifications & Skills

• High school diploma or equivalent. Prior sales or banking experience preferred with one year of experience as a Bank Teller, or the equivalent combination of banking, payment processing and professional sales experience in a service-oriented environment.
• Ability to present a professional image and communicate with public, co-workers, management, customers and others in a courteous, positive and professional manner.
• Ability to read, process, understand and apply written training material content to daily activity.
• Ability to follow detailed instructions and a wide range of procedures requiring sound judgement.
• Requires concentration to avoid mistakes in counting cash.
• Ability to perform basic mathematical computations using various business machines and/or computers.

• Must have proficient typing and computer skills.

   

Core Competencies

+-----------------------------------+-----------------------------------+ | - Active Listening | - Relationship Building | +-----------------------------------+-----------------------------------+ | - Attention to Detail | - Risk Management | +-----------------------------------+-----------------------------------+ | - Customer Focus |   | +-----------------------------------+-----------------------------------+

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with