Description

Alexa is Amazon’s groundbreaking voice service designed for voice interactions. We believe voice is the most natural interface for interacting with technology across many domains. We are looking for a Team Manager to join our Information Data Operations (IDO) team in Los Angeles.

As a Team Manager, you will develop and manage Data Associates to support our speech and language technology. You have a passion for data, efficiency, accuracy, and coaching and developing others. You will lead a team of Data Associates and partner closely with Program Managers, Business Intelligence Engineers, and Knowledge Engineers to ensure data quality and project demands are maintained week over week.

Key Responsibilities:

• Manage job assignment of Data Associates on a day-to-day basis, monitoring performance on job adherence, volume, and quality

• Support hiring and training of new Data Associates

• Deliver high-quality work under tight deadlines

• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a regular basis

• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities

• Track quality and utilization metrics

• Provide regular formal and informal feedback to Data Associates

• Identify and help implement process-related improvements

• Adapt quickly to keep up with changing project conventions and new projects

About the team

Information Data Operations (IDO) is a team of Data Associates and support staff who help make Alexa smarter and drive efficiencies for stakeholders. We do this by increasing the number of questions Alexa can answer, by improving the overall quality of the answers Alexa serves, and by providing stakeholders high-quality data to make informed, data-driven decisions.

Basic Qualifications

• Bachelor’s degree

• 1+ years of work experience

Preferred Qualifications

• Experience directly managing and coaching people

• Experience with project management and process improvement

• Experience in understanding metrics and developing them, as required

• Experience working with stakeholders and teams (especially technical) to execute on requirements, surface and mitigate risks to delivery, and develop processes and tools

• Experience with accuracy tracking and development, throughput analysis and reporting

• History of teamwork and willingness to roll up one’s sleeves to get the job done

• Strong verbal and written communication skills

• Excellent collaboration and organizational skills

• Exhibits extreme attention to detail

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $101,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.