Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)

Under the direction of the manager or supervising clinician, the Community Resource Specialist conducts resource assessments and collaborates with social work and/or medical staff to obtain community resources for Medical Center patients and families. Within developed area of expertise, provides orientation and ongoing training related to community resources to staff, students, medical professionals, patients and families.

Job Description:

Essential Duties and Responsibilities including but not limited to:

• Determines,eitherindependently and/or inconjunction withclinicians, theresources thatwould optimallymeetpatients' andfamilies' needs.Uses knowledge of localand state resources todevelopa multifaceted service plan to meetpatients' complex needs. Makes independentdecisions about what services to recommend toa patient/family.(essential)

• Maintains acaseload with multiple patientcontacts perday,includingphonecalls,paperwork andface-to-face contacts. Functions as the primary health care contact fora psychosociallycomplex patients whenneeded. Provides timely and appropriate documentationin patients' medical records (paper and electronic). (essential)

• Advocates on patients' behalf in written andverbal communication.Assistspatientsandfamilieswith such tasksas accessing entitlement programs.Providesappropriate medical information asrequested byextended carefacilities, Department of TransitionalAssistance, etc. (essential)

• Conductsstaffandcommunity basedtrainingonresources.Providesupdatestostaffofproceduralrequirements and changes required by state and local agencies. (essential)

• Documents andadvisessupervisor andclinical staffofobstacles toobtaining services that requiresocial action.Develops liaisons with community and governmental agencies tofacilitate negotiation ofcomplex systems. Visits agencies when indicated to broadenknowledge and relationships. (essential)

• Incorporates Lahey Health Mission Statement and Goals into daily activities.

• Complies with all Lahey Health Policies.

• Complies with behavioral expectations of the department and LaheyHealth.

• Maintains courteous and effective interactions with colleagues and patients.

• Demonstrates an understanding of the job description, performance expectations, and competency assessment.

• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

• Participates in departmental and/or interdepartmental quality improvement activities.

• Participates in and successfully completes Mandatory Education.

• Performs all other duties as needed or directed to meet the needs of the department.

Competencies:

Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work : Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 - over.

Social/Environmental Requirements:

Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.

Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several time a week.

Physical Requirements:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus

This job requires frequent sitting, walking, standing, Fine Manipulation using both hands, Keyboard use. There may be occasional climbing, Pushing/Pulling using both hands.

Minimum Qualifications:

• HighSchooldiplomaorGEDrequired.Bachelor'sdegreeinSocialWorkorHumanServicespreferred.

• License LicensedSocialWorkerpreferred.

• 1-3years related workexperience required.

• 2yearsofrelatedworkexperiencewithout arelatedBachelor'sdegree

• Experience withcomputersystems required,includingwebbasedapplicationsandsomeMicrosoft Officeapplications which may include Outlook, Word, Excel, PowerPoint or Access.

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled