At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: HBC Assistant Department Manager

Department: HBC

FLSA: Non-Exempt

General Function:

As an HBC Assistant Manager, this position will be responsible for assisting Department Manager to present the most innovative and best quality products at a competitive retail price to customers. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships

• Growth mindset

• Results oriented

• Customer focused

• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations, and Perishables; Basin Department Manager

Positions that Report to you: Department Employees

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

• Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include)

• escorting them to the products they’re looking for

• securing products that are out of reach

• loading or unloading heavy items

• making note of and passing along customer suggestions or requests

• performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly and provides friendly, helpful service to customers who call.

• Assists the department manager regarding necessary merchandise, places orders, prices, and determines placement of product as instructed by department manager.

• Determines seasonal and holiday merchandise including garden center, places orders in a timely manner, prices merchandise, determines placement of product.

• Schedules department employees and participates in the hiring, training, and termination processes.

• Produces, and places proper signage on the products. Assists customers and answers questions.

• Maintains the appearance of departments and ensures cleanliness.

• Stocks shelves when necessary.

• Ensures inventory counts are completed and assists with the completion of the department P&L.

• Determines product placement, design and builds displays at department manager’s direction.

• Meets with vendors and sales reps to review merchandise and possibly purchase product. Receives merchandise and verifies shipment.

• Posts invoices.

• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

• Adheres to company policies and individual store guidelines

Secondary Duties and Responsibilities:

• Suggests products to be advertised.

• Orders product and supplies as needed

• Assists in other areas of store as needed.

• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

• Ability to do arithmetic calculations involving fractions, decimals, and percentages.

• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Supervisory Responsibilities:

• Instructs, assigns, reviews and plans work of others.

• Maintains standards, coordinates activities, and allocates personnel.

Education and Experience:

High school or equivalent experience and up to one year of similar or related work experience.

Physical Requirements:

• Must be physically able to perform heavy work exerting up to 100 pounds of force occasionally; up to 50 pounds of force frequently; and up to 20 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, and field of vision.

• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to temperature extremes, dampness, electrical shock and chemicals/solvents. This is a fast pace work environment.

Equipment Used to Perform Job:

Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, bass, price gun, and C.A.R.S. reordering system.

Financial Responsibility:

Responsible for the ordering and pricing of the merchandise in the department.

Contacts:

Has daily contact with customers, suppliers/vendors, and the general public.

Confidentiality:

Has access to confidential information including pricing, sales, figures, wages, and inventory figures.

Are you ready to smile, apply today.