Overview

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Responsibilities

The Clinic Services Representative is responsible for acting as the first point of contact for our patients in person or on the phone. Responsibilities include greeting and checking-in patients, scheduling appointments, coordinating schedules for patients and providers, communication of all relevant information and preparation instructions to patients. This position is located in Burien.

1. Acts as primary contact for patients in person and on the phone. Greets patients upon entering the clinic. Registers and checks-in patients, prepares paperwork for visit, verifies and updates patient information for new and established patients. Collect co-payments from patients at check-in.

2. Answer telephones and schedule patient appointments with providers. Reminds patients of upcoming appointments and schedules new or follow up appointments. Explains logistics related to appointments (e.g., appointment time, parking). Keeps patients informed of delays. Routes phone calls per urgent/emergent guidelines. Perform telephone and in-person screening.

3. Coordinates and schedules services for patients and providers. Maintains provider’s daily schedules and communicates changes. Prepares charts with all necessary paperwork. Coordinates pre-authorizations. Requests/submits referrals. Maintains filing of test results. Updates insurance information. Manages information such as filing, pharmacy refill line, release/receipt of records, x-rays, referrals, pre-authorizations & quality checks on charge slips. Provides patients with generic preoperative and postoperative information.

4. Manages office supplies. Coordinates durable medical equipment delivery/return. Maintains stock & patient education materials Sorts mail & other communications.

Qualifications

Required:

· 6 months customer service or medical setting experience or Associate's degree.

· Professional demeanor with a positive, upbeat attitude

· Excellent organizational and interpersonal communications.

· Detail oriented with ability to multitask. Capable of working independently with minimal supervision.

· Ability to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients and physiciansPreferred:· Knowledge of medical terminology

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report. Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.

Pay Range

$21.66 - $27.88 /hour

We are an equal opportunity/affirmative action employer.