This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12944992

Opportunity:

Do you have a passion for customer service and problem solving? Our Internet Support team is seeking a team member that desires to help others and enjoys digging into details in order to solve problems! Join our growing team and have the opportunity to work in a fast paced environment, where your ideas and your value matters!

Training for this position will be working 8:00 am - 5:00pm for three months. After completion of training the normal shift will be 8:00 am - 5:00 pm OR 7:00 am - 4:00 pm. Some Saturdays and Sundays will be required (on rotation).

Key Responsibilities:

• Listens to customer needs and is able to provide meaningful and timely solutions through troubleshooting Ideateks services (i.e. wireless & fiber internet and phone)
• Delivers the highest level of customer service to Ideateks existing customers
• Partners with internal teams to meet and exceed customer expectations
• Takes note of any themes and makes recommendations for process improvements
• Proactively follows up with customer as needed
• Exhibit interpersonal skills such as empathy, patience, and kindness on a daily basis