*[Fraziers Harley-Davidson Job Description *[Service Technician

**[Job Data

]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}**

Job Title. Service Technician Department... Service Department Supervisor. Service Manager

**[Summary Description

]{arial",sans-serif"=""}**

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

**[Key Result Areas

]{arial",sans-serif"=""}**

+-----------------------------------------------------------------------+ | - Service Department Operations | | - Customer Service | +-----------------------------------------------------------------------+

**[Major Duties and Responsibilities

]{arial",sans-serif"=""}**

1)

Service Department Operations

Provide prompt, dependable, high quality, vehicle service to (internal and external) customers.

Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this efficiency skill.

Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

Accept work assignments from Service Writer/Manager.

Request parts for the job as early as possible when needs become known.

Perform service, repair and customization work in accordance to factory specifications.

Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.

[After job is finished ensure proper completion and filing of paperwork. ]{arial",sans-serif"=""}