Echols Glass & Mirror is a growing, family owned and operated business located in Buford, GA that has been offering Atlanta fast service and quality work for over 35 years.   Our upscale showroom is where we facilitate our customers' needs and maintain our full in-house fabrication line.  We have earned a reputation for high quality customer service, precision craftsmanship, and friendly and knowledgeable staff. 

Echols Glass & Mirror is currently looking for an Administrative Assistant / Customer Service for the showroom business office in Buford.  This is an excellent opportunity to get your foot in the door with a solid, established business, which provides growth and career path opportunities.

Job Description

We are looking to hire a motivated, self-starter for this Administrative Assistant / Customer Service position.  The person in this role will be responsible for in-house sales support, proactive high level customer service, pursuit of sales from assigned reps customer base, answering the phones and general clerical work in our front office.  In this role it is critical that you have a keen eye for detail, strong organizational skills, high level written and verbal communication and a proven ability to provide professional customer service. 

Responsibilities

• Driving quote to sales conversion for assigned sales rep customer base

• Proactive customer service and anticipating the customers' needs

• Daily check and balance to ensure proper workflow 

• Accurately process work orders and customer files

• Prompt reply to all written and verbal customer requests and inquiries

• Answer the phones, screen and route calls to appropriate person

• Offer clerical and office support

• Provide support to the accounting and sales departments

• Handle sensitive information in a confidential manner

• Ensure accuracy in all customer information and follow up for completion

  Qualifications

• Strong verbal and written communication skills

• Self-motivated to complete tasks in a timely and efficient manner

• Personally driven to provide exceptional customer service and prompt follow up

• 2+ years' experience in a similar or related industry

• High level of concentration and exceptional attention to detail

• Strong personal organization

• Proven ability to verbally engage with customers in a friendly, professional manner

• Basic Microsoft knowledge

• High level problem-solving skills

• Ability to work independently and to effectively prioritize daily tasks

• Close proximity to our Buford, GA location a must (Bristol Industrial Way)

• The hours for this position are Monday through Friday from 7:00am - 4:00pm.

  Employee Benefits

• Excellent health benefits including medical, dental, & life insurance

• Employer shares cost of medical premiums

• Employer paid Life Insurance

• Retirement plan with match 

• 88 hours PTO/paid holidays

• Quarterly all-staff events

  Additional information

  We are an equal opportunity employer.

  If you are a self-motivated and driven individual and would like to learn more, please send your resume today.

  No third-party recruiters.

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