We are seeking a dedicated and experienced Operations Manager to join our team. Are you able to work independently, problem solve, and possess intermediate to advanced computer skills? Do you have a background in accounting or finance? Interested in a rewarding and flexible career in hospitality? If so, you might be the perfect candidate for our Hotel Operations Manager position at the Embassy Suites Buffalo!

Details of the role are included in the full job description below.

WHY WORK FOR US?

In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and offer: a competitive salary and benefits package, a supportive and fun work environment, opportunities for training and career advancement, robust employee discounts, rewards and more!

COMPANY INFORMATION

Embassy Suites Buffalo is a beautiful 182-All suite hotel located at the stunning Avant building which also boasts upscale and sky-high condominiums, Class A office space and world-class cuisine from local restaurants. Located in the heart of Downtown Buffalo, Avant is in the middle of the financial, government and entertainment districts. With spectacular views spanning from Niagara Falls to the hills of the Southern Tier, Embassy Suites at Avant offers unparalleled amenities, exceptional service and a remarkable location.

Embassy Suites Buffalo is a supportive work environment where associates work hard to put the needs of our guests first. Embassy Suites hires friendly, helpful and courteous individuals who will make our guests feel comfortable and want to return again and again. By putting guests first, we've created an open, friendly place to work where honesty, mutual respect, teamwork and high standards are valued.

We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry. If you are interested in joining our team, expedite your application process and apply directly on our career center at: Recruitment (adp.com)

We look forward to hearing from you!

Hotel Operations Manager Job Description

Department

Finance/Accounting

FLSA Status

Exempt

Reports to:

General Manager

Supervises:

Overnight Guest Services

Job Summary

The Hotel Operations Manager is responsible for all areas relating to daily financial transactions in the hotel, including all third party and internal transactions. The Hotel Operations Manager assist with the coordination of the accounting operations in the hotel, further ensuring all accounting policies and procedures are followed consistently.

Essential Functions:

% Time Spent

• Financial and accounting processes:

• Assists with the process of financial statements and other reports to ensure accurate and timely information.

• Compiles, reviews, reconciles, prepares and analyzes entries.

• Ensures that all transactions are properly recoded on the daily sales journal and are ready for month end reporting.

• Ensures all direct bill invoices are correct and billed on a timely basis.

• Maintains A/R at an appropriate level, managing the cash banks and deposits.

• Leads hotel monthly financial close process.

• Ensures daily banking requirements are done efficiently and correctly.

• Leads budget and forecasting activities, including new year implementation.

• Assists department manager’s work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.

• Advises staff regarding the handling of non-routine accounting transactions.

• Respond to inquiries from hotel senior leadership and Uniland corporate personnel regarding financial results, special reporting requests.

• Develops and implements new procedures and features to enhance the workflow with the approval of senior leadership.

• Manages all purchase orders, invoice registers and checkbook accounting.

• Assists in the monitoring and reporting on budgets.

• Assures proper record keeping and cost control.

• Maintains a thorough understanding of the internal control structure.

• Ensures compliance with all licenses and permits.

• Provide support to night audit staff as needed to comply with all standard operating procedures.

  60%

• Strategic Leadership:

• Provides leadership to position the property to achieve the mission.

• Communicates the goals and objectives and inspire employees to achieve those goals.

• Manages change effectively.

• Demonstrates leadership qualities, a high level of creativity, attention to detail and possesses excellent organizational skills.

• Strengthens positive and productive working relationships with all employees.

• Maintains positive relationships with vendors to reinforce and retain positive, cost effective quality services.

  30%

• Direct Supervisory Responsibilities:

• Supervises department staff, in accordance to the organization’s policies and applicable laws.

• Ensures staff absences are covered ensuring there is no lapse in customer service, operations and protection of property.

• Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.

• Interviews, selects and trains staff.

• Ensures the team is skilled, motivated and committed to deliver excellent service in accordance with established brand or hotel standards.

  10%

  Other Duties and Responsibilities:

• Attempts to communicate with guests in guest’s native language, if applicable.

• Reports maintenance deficiencies, safety hazards, accidents, or injuries.

• Follows Personal Protective Equipment (PPE) requirements, and report any defective, damaged, or lost PPE including equipment that does not fit properly to management.

• Follows all safety procedures and be able to recognize and act in emergency situations

  Education and Experience:

• Associate or bachelor’s degree with a concentration in accounting or similar field preferred.

• 1-2 years of hotel/hospitality experience preferred.

  Knowledge, Skills & Abilities:

• Strong interpersonal skills and customer service orientation to maintain a courteous, friendly work environment.

• Knowledge of company policies and procedures, and the ability and willingness to ensure that they are consistently followed by all team members.

• Strong organizational and problem-solving skills, time management, strategic planning, critical thinking, and creativity, with exceptional attention to detail.

• Ability to arrive to work on time when scheduled.

• Ability to read, write, listen, and communicate and effectively in English, in order to read, and interpret periodicals, professional journals, technical procedures, regulations, rules, instructions, business correspondence and procedures, write reports, business correspondence, and complete position forms, effectively present information and respond to questions.

• Ability to understand and apply math; budgeting, profit/loss concepts, percentages and variances, calculating figures such as discounts, interest, and commissions.

• Practical problem-solving skills to deal with concrete variables in situations where only limited standardization applies.

• Ability to use position systems.

• Proficient in Microsoft Word, Outlook, Excel, and ability to effectively use hotel software systems.

• Ability to operate in a 7-day per week, 24-hour per day business setting.

  Physical Demands & Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant near and far vision.

• Constant speaking and listening required.

• Frequent exposure to moderate noise levels.

• Occasional reaching and grasping, handling or feeling with hands and arms.

• Occasional standing and walking.

• Occasional stooping, kneeling, crouching, crawling, climbing stairs, balancing.

• Occasional lifting and/or moving up to 10 lbs.

  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.