Hotel Front Desk Supervisor, The Westin Buffalo

City, State:Buffalo, NY

Req ID:35854

Pay:$17.50 – $19.00 / hour

Category:Front Office

Job type:Full-Time

Subsidiary:Parks & Resorts

The opportunity

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at The Westin Buffalo in Buffalo, New York. As Hotel Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Receive a $750 Sign-on Bonus! Bonus is paid out over time!

Pay

$17.50 – $19.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Benefits at the Westin Buffalo

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*

• 401k with company match*

• Paid vacation days and holidays*

• Paid parental bonding leave*

• Tuition or professional certification reimbursement*

• Weekly pay

• Free shift meal

• Free parking

• 30% discount at Jake’s Cafe

• Discounted room rates for employees, friends, and family

• Generous Marriott discounts

• Referral bonus – earn $200 for each eligible referral

• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.

• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints.

• Implement policies, procedures, and service standards in conjunction with management.

• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.

• Coordinate with housekeeping department.

More about you

• At least 2 years’ experience in hospitality, front desk experience is preferred.

• Prior supervisory experience preferred.

• Computer literate in MS Office programs; some experience with property management systems preferred.

• Must be fluent in English language both spoken and written.

• No college degree required.

Physical requirements

• Stand and walk for extended periods of time.

• Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.

Who we are

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.