Overview:

Manages the deployment of customer and sales initiatives at all levels within the assigned area, primarily focused on microbusinesses (<$500M in gross annual revenues).

Primary Responsibilities:

• Leads the implementation of employee training related to sales strategy through direct reports.

• Lead process improvement initiatives, advising senior management. Design and develop strategic campaigns to best drive results within microbusiness customers while preserving M&T’s premier business banking reputation and positive customer experience

• Oversees the development of communication and training resources.

• Leads the development of project plans and directs resources to align with sales strategy needs.

• Responsible for designing and optimizing sales funnels and processes to grow business relationships – both via inbound lead engagement and outbound outreach efforts – across multiple channels (email, phone, etc.)

• Coach sales team on strategies and tactics to maximize productivity, overcome objections, and drive sales. Share performance results, learnings, and areas of opportunities to Senior Executives

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned

Scope

• Strong understanding of microbusiness segment – both from a needs and solutions standpoint

• Ability to help design sales campaigns with target metrics and goals.

Supervisory/Managerial Responsibilities:

Supervises a team of 5-10 Inside Sales professionals.

Education and Experience Required:

Bachelor’s degree and 5 years relevant experience,

OR in lieu of a degree,

A combined minimum of 9 years higher education and/or work experience including 5 years relevant experience

1 year of Management Experience

Ideal Qualifications Preferred

• Excellent verbal and written communication skills, with the ability to function professionally at many different levels (clients, management, peers)

• Deep knowledge of small business banking products

• Familiarity operating in a “test and learn” environment with strategic pivots, as needed

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.