Description We are offering a short-term contract employment opportunity for a Helpdesk Analyst in Brownsville, Texas. This role revolves around the IT industry, providing helpdesk support and solutions. As a Helpdesk Analyst, you will be a key player in tackling technical issues and ensuring seamless operations.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Execute problem diagnosis and guiding users through step-by-step solutions

• Direct unresolved issues to the next level of support personnel

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Identify and suggest possible improvements on procedures

• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

• Strive to meet or exceed service and operational goals established for the role, including productivity, quality, and timeline accountability

• Investigate and resolve technical issues by working closely with the rest of the IT team and the software manufacturer

• Use VMware to virtualize servers, consolidate applications, and automate workloads. Requirements • Possess a bachelor's degree in Information Technology, Computer Science or a related field.

• Proven experience as a Helpdesk Analyst or similar role in a technical support position.

• Strong knowledge of VMware and other virtualization technologies.

• Exceptional problem-solving skills with the ability to troubleshoot technical issues.

• Excellent communication skills to effectively explain complex IT issues to non-technical users.

• Ability to multitask and prioritize tasks according to their urgency.

• Familiarity with ITIL processes and principles would be an asset.

• Strong customer service skills to assist users with patience and understanding.

• Ability to work in a team-oriented environment.

• Willingness to stay updated with the latest technology trends and advancements.

• Availability to work in shifts if required.

• Ability to maintain confidentiality regarding company and customer data. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .