Customer Service Specialist II - Manufacturing

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

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Job Overview

This position is the primary point contact and communication focal point between the customer and the production plants within the designated region. The job holder may be responsible for several small and medium-sized accounts and provide support leadership for accounts for their location. The customer care representative is responsible for maintaining customer business relationships to provide an exceptional customer experience (ECE). The individual provides information and analysis to support business plans and strategies. He/she acts in conjunction with Sales & Marketing teams to influence customer business decisions relating to TE Medical Products.The job holder acts as a single point of contact for their designated accounts and works with other functions across all regions to meet Customer requirements & create consistent exceptional customer experiences. The individual ensures they adopt best practices, and procedures & utilize tools and systems as directed.

Essential Functions

• Coordinates customer/TE Medical Products relationship.

• Support global customer care strategy within the region

• Delivers improved customer experience (ECE)

• Provides analysis on forecast and actual trends, and regularly communicates issues and implications to Operations and Business Segment Managers.

• Adopts new digital tools and systems (SAP, IBP, SFDC, Qualtrics, Call Miner)

• Supports & adheres to TE Operational Advantage initiatives to support Global Customer Care accreditation levels

• Takes ownership of customer issues and escalates where necessary for resolution.

• Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business.

• Provides timely, accurate, and complete responses to customer or sales inquiries.

• Teams with Field Sales, Business Segment Managers, Operations, and other TE functions to satisfy customer requirements.

• Provides information and analysis on customers to the Business Segment Manager as requested.

• Supports and provides input to strategies for addressing strategic customer issues, competitive threats, or to gain additional business.

• Coordinates meetings and general information exchange between customers and TE Medical Products.

• Is an active participant in customer visits to TE facilities and makes visits to customer locations when required.

• Represents the customer’s point of view during the internal decision-making process.

• Ensures accuracy of the information in the system, including requesting customer drawings and/or the latest revision levels.

• Works with customers and sales to prepare and monitor monthly sales forecasts by customer and product.

• Solicits bookings to supportcommitted bookings level.

What your background should look like:

• A bachelor's qualification is desirable

• 3+ years’ experience in a customer service environment required.

• Manufacturing experience

• Material Requirements Planning Order System (MRP) experience

• Experience with SAP

• Backlog management experience

• Proficient Microsoft Office

• Supply Chain Management experience

• Value stream mapping experience

• Proficient in creating and filtering reports and conducting gap analysis

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)

COMPENSATION

• Competitive base salary commensurate with experience: $51,600 - 60,000 (subject to change dependent on physical location)

• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Location:

Brooklyn Park, MN, US, 55445

City: Brooklyn Park

State: MN

Country/Region: US

Travel: 10% to 25%

Requisition ID: 123835

Alternative Locations:

Function: Customer Service

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.