Job Descriptions:

Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

If you are passionate about helping others and knowledgeable of multifamily residential real estate, we have the right opportunity for you! At Sherman, we pride ourselves on hiring resident-focused and skilled property management talent who strive to lead community operations. We believe we can offer a challenging, fast-paced and rewarding experience that is unique to supporting our mission, vision, and values.

Where will this role work?

This role will is located in Brookyln Park at our Autumn Ridge property.

Core Business hours:

This is a full-time position. Ideal schedule is Monday & Friday: 8am-5pm, Tues-Thursday: 9am -6pm

The Compliance & Leasing Manager is accountable for the leasing, marketing, and ensuring customer and resident needs are met and managing all affordable housing compliance of an assigned portfolio of real estate. A strong focus on customer service, community relations, and knowledge of fair housing is critical to success in this role.

ESSENTIAL FUNCTIONS

• Performs resident file inspections to ensure all documentation and filing requirements are met and that the documentation is complete and correct.

• Monitors compliance with applicable state, federal and local laws as they relate to housing program/policy.

• Ensures compliance with the site’s compliance programs.

• Ensures timely compliance completion with Tax Credit, Section 8/section 42 recertification timelines.

• Assists Site Manager with legal proceedings involving compliance regulations/terminations.

• Maintains resident files in accordance with the applicable housing program regulations and Sherman Associates policies.

• Assist with welcome packet creation / move-in gift tailored to site marketing and branding.

• Responsible for inspecting certification packets for completeness.

• Attend networking relevant function opportunities.

• Assist with resident retention program development.

• Maintains customer service and excellent relations with residents, resident cooperatives, commercial tenants, outside agencies or vendors and organizations.

• Works on the last day and first day of each month until responsibilities completed; some overtime may be required.

• Assists in training staff in use of computerized compliance administration, if applicable.

• Interviews residents and completes annual recertification.

• Manages prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly (within 24 hours).

• Assists applicants with the application process by explaining all applicable forms. Ensures applications are accurate and complete.

• Contacts and offers units to approved applicants.

• Schedules and conducts orientation for all new move-ins. Updates turnover information on a daily basis to include gathering of move-out and move-in times.

• Shops comparable projects in the market place monthly.

• Develops community contacts to maximize the general awareness of the housing community and its advantages.

• Contact and offer units to current residents for approved unit transfers. Prepare all required transfer paperwork and complete transfers with residents.

• Updates all applicable referral agencies.

• Inputs all traffic and applications in the property management system regularly.

• Other tasks & duties as assigned based on business need.

Required Experience:

MINIMUM REQUIREMENTS

• 3+ years of industry experience within residential real estate; or an equivalent number of years of education and real estate management experience.

• Proven track record of success in overseeing a portfolio of 100+ residential units strongly preferred.

• Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.

• Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.

• As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.

• A passion for the mission, vision, and values of Sherman Associates.

• Office hours may vary due to the specific needs of the portfolio.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Keyword: leasing, sales, real estate, development, marketing, residential, commercial, property, management, community, apartments, manager, rent, leasing agent, occupancy, communication, customer service

From: Sherman Associates