Our Mission

At Prose, beauty is personal. We create truly custom haircare + skincare that’s tailored to the individual because we know that Personalization Works BetterTM. We have the clinical results and over 500K+ 5-star product reviews on Review & Refine® to prove it. Every formula is personalized according to an in-depth consultation that takes into account over 80 factors — from diet to lifestyle, stress levels to ZIP code. This data is processed through a proprietary algorithm and made to order in the Prose lab using naturally powerful + proven-effective ingredients.

This is the opportunity to join a fast-growing startup and an energetic team that is transforming the way people think about and shop for personalized beauty. As a certified B Corporation, and the first and only carbon-neutral custom beauty brand, sustainability and social impact are at the heart of everything we do. We’re doing away with one-size-fits-all beauty standards and creating more inclusive spaces for uplifting the beauty of the individual.

Position Summary

Prose, a leader in personalized beauty, is seeking a visionary and results-driven Principal Product Manager to join our Digital Product team. In this role, you will be at the forefront of driving customer retention and loyalty, with the opportunity to make a significant strategic impact on the business. This role offers the chance to lead cross-functional initiatives with our Data, Lifecycle, and Growth teams, and to establish yourself as the internal expert on subscription management, influencing the future of personalized beauty and customer engagement.

This is a hybrid role based in our Williamsburg, Brooklyn headquarters. Candidates based in the New York City area can expect a base salary that ranges from $170,000 - $190,000 Ultimate compensation will be commensurate with applicable experience and this range only applies to the base salary, complete compensation and benefits package will include other components.

Key Responsibilities:

• Strategic Leadership:

• Shape and execute the digital retention strategy by developing and prioritizing a roadmap that optimizes customer lifetime value.

• Identify and drive key opportunities to reduce churn, increase loyalty, and grow recurring revenue through innovative product solutions.

Customer-Centric Innovation:

• Lead initiatives to enhance the customer experience with a focus on subscription self-service, membership offerings, upsell and cross-sell opportunities, and churn deflection.

• Collaborate with UX Research and Product Design teams to deeply understand customer needs and design impactful solutions.

Cross-Functional Collaboration:

• Partner closely with Technology, Data, Finance, Customer Experience, and Growth teams to ensure alignment and seamless execution of retention strategies.

• Act as the primary product liaison between cross-functional stakeholders, fostering a unified approach to achieving retention goals.

Experimentation & Analytics:

• Drive a culture of experimentation by leading the vision for A/B testing and iterative improvement in the retention space.

• Define, monitor, and report on key performance indicators (KPIs) and metrics that measure the success of retention initiatives and inform future strategies.

Product Execution:

• Own the end-to-end product lifecycle for retention-related initiatives, from ideation to delivery.

• Collaborate with technical teams to scope, prioritize, and execute development projects with a focus on delivering measurable business outcomes.

• Ensure that solutions are scalable, high-quality, and aligned with customer and business needs.

Thought Leadership:

• Serve as the internal expert on subscription management, continuously identifying opportunities to refine and innovate our approach.

• Advocate for the voice of the customer, ensuring their needs are central to retention strategies and product decisions.

Key Candidate Requirements

• Experience: 7-10 years of Product Management experience with a proven track record of success in retention strategy, subscription product management, or related domains.

• Strategic Thinking: Ability to develop and articulate high-level roadmaps and visions while maintaining focus on incremental, actionable progress.

• Analytical Expertise: Strong analytical skills with experience leveraging diverse data sources to guide product decisions. Comfortable designing and interpreting A/B tests and other forms of experimentation.

• Execution Excellence: Adept at balancing long-term strategic goals with short-term deliverables, managing ambiguity, and driving measurable outcomes.

• Collaboration & Communication: Exceptional written and verbal communication skills, coupled with strong stakeholder management and influence capabilities.

• Self-Starter: Thrives in fast-paced environments and is proactive in identifying and seizing opportunities to add value.

• Technical Fluency: Familiarity with agile development methodologies, e-commerce platforms, and subscription management systems.

• Industry Knowledge: Bonus points for experience in the beauty or personalized product industries.

Perks & Benefits:

Prose fosters inclusivity, learning, and diversity within our teams and workplace. Just as we celebrate unique beauty, every team member is encouraged to show up as their full self. In addition to creating an environment where all individuals feel welcome, we offer benefits that include:

• A competitive and flexible PTO policy

• Competitive compensation package

• Company sponsored health care plan ( medical, dental and vision plans)

• 401k + matching

• $125 monthly wellness allowance

• FSA and commuter benefits

  Understand & Embody our Prose Values:

  Intentional Inclusivity

• We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.

• We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.

  Connected Collaboration

• Our strength as a group will outlast our efforts as individual contributors. With offices across countries (and across boroughs) staying inventive and agile deepens our clear vision and consistent communication.

• We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

  Driven, Together

• We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.

• We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth making space for new ideas to emerge.

  Humanity Always

• We assume good intentions in every interaction keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious bienveillance, authenticity and fellowship.

• We operate with the intention of preserving resources, creating an environment we can all live in-for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.