Organizational Overview

RiseBoro Community Partnership is a comprehensive agency that serves underserved communities in New York City. Since its inception in 1973, RiseBoro has collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs span various areas, including housing, senior services, health care, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods.

Here are some highlights:

Youth Center: RiseBoro converted 30,000 square feet of vacant land into a youth center, providing local youth and their families with opportunities for skill development, mentorship, and growth.

Senior Services: RiseBoro was designated the first Innovative Senior Center in Brooklyn by the NYC Department for the Aging. Their extensive programming includes health management, physical exercise, and nutritional programs, collaborating with local hospitals and universities.

Affordable Housing: RiseBoro is involved in affordable housing projects, such as the Hunters Point venture, which includes 1,100 apartments and retail/community space. 80% of the units are permanently affordable or earmarked for seniors.

RiseBoro’s mission is to empower communities to thrive, regardless of the odds. They work toward a city where zip codes don’t determine health outcomes, housing stability, or economic power.

If you’re interested, consider becoming part of the RiseBoro community.

Candidates must have the required qualifications to be considered for the position. The salary or hourly rate offer will be based on the candidate’s experience in the exact or comparable position and additional preferred qualifications will be considered.

Schedule: Monday - Friday, 9AM – 6PM, 40 hours per week

Salary: $55,000 - $65,000 / year

ROLES, RESPONSIBILITIES AND ESSENTIAL DUTIES:

• Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software.

• Serve as the primary contact to support internal company, end users, and IT operations

• Troubleshoot, analyze, resolve, and accurately documents various technical problems and resolutions (i.e. software, hardware and company specific applications)

• Responsible for hardware and software inventory management and administration

• Administration of Microsoft Exchange 365 and Active Directory

• Assist with IT projects including new IT system implementations and upgrades

• Apply analytical skills in order to solve complex technical problems and recommend alternatives

• Establish and maintain effective working relationships with company staff, vendors, and IT business partners using strong customer service skills

• Perform onboarding and off-boarding tasks for new employees including AD account management and computer provisioning

• Provide the highest level of technical support to employees locally and remotely

• Continuously document operations process to assist with maintaining knowledge base

• Performs other related duties as required

  REQUIRED SKILLS/QUALIFICATIONS:

• Excellent computer skills, including proficiency in using Microsoft O365, Windows 10, Active Directory, Azure AD and Group Policy Office System Center Endpoint Protection, VPN

• Basic network technology knowledge (LAN/WAN and wireless)

• Hardware experience must include desktops, laptops, Smartphones, printers and scanners

• Ability to juggle multiple priorities, change & adapt to organizational needs as they develop

• Effectively communicate complex technical issues both orally and in writing

• Experience in software/hardware configuration and deployment, and systems administration

• Monitoring server usage, internet service outages and IT support ticking queue

• Solid technical & troubleshooting skills

• Ability to work independently and as a member of a team

• Strong problem-solving skills and ability to learn quickly

• Must thrive in a complex, multi-stakeholder environment

• Ability to lift and carry computer components up to 25 lbs. per item

• Ability to quickly get up to speed and master new applications and software is critical

• Exceptional hardware and software problem-solving and analytical abilities

• Demonstrated proficiency with rollouts, migrations and upgrades are required

  SKILLS, KNOWLEDGE & ABILITIES:

• High school degree or equivalent required

• 2+ years of IT helpdesk support experience in a professional services environment

Equal Employment Opportunity (EEO)/Affirmative Action Policy

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro offers reasonable accommodation based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.