Position Title: Facility Crew Member Department: Arena Operations

Reports To: Arena Operations Management FLSA Status: Non-Exempt / Part-Time Hourly Union Code: Union

Minimum Pay Rate: $1 9.49 /hour

Maximum Pay Rate: $1 9.49 /hour Join Our Team at Barclays Center!

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center !

At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.

Our Company Values

We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.

Key Attributes for Success

To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.

Genuine Passion for Service:

• Desires to exceed guest expectations and create unforgettable experiences.

• Enjoys demonstrating enthusiasm and dedication in providing exceptional service.

• Wants to make every interaction memorable and positive.

  Strong Teamwork Abilities:

• Enjoys collaborating effectively with colleagues and partners.

• Likes building and nurturing strong relationships within the team.

• Values the importance of teamwork in achieving shared goals.

  Adaptability:

• Enjoys handling unexpected challenges with flexibility and composure.

• Wants to quickly adjust to changes in the environment to ensure guest satisfaction.

• Thrives in dynamic and fast-paced work environments.

  Effective Communication Skills:

• Desires to listen attentively and respond empathetically to guests and colleagues.

• Enjoys conveying information clearly, confidently, and with warmth.

• Wants to communicate with clarity and precision to ensure understanding.

  Guest-Centric Approach:

• Values putting guests at the center of all actions and decisions.

• Likes anticipating guest needs and consistently exceeding expectations.

• Wants to create a welcoming and positive atmosphere for all guests.

  Proactive Problem-Solving:

• Desires to identify and resolve issues creatively and efficiently.

• Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities.

• Likes taking initiative to address potential problems before they escalate.

  Meticulous Attention to Detail:

• Wants to pay close attention to details that contribute to guest satisfaction.

• Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards .

• Desires to take pride in delivering flawless experiences through meticulous attention to detail.

  ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do 

• Performs set up and teardown duties for basketball, hockey, concerts, family shows, boxing, and special events .

• Set up dressing rooms, meeting rooms, banquet spaces, concourse areas, ancillary entrances, and the Plaza as they relate to the need for tables, chairs, furniture, pipe and drape, barricades, bike rack and furniture.

• Ability to perform duties associated with loading dock operations including warehousing, shipments & deliveries, assembly, truck elevators, freight elevators, turntable, loading pad, and material-handling equipment .

• Perform minor facility maintenance tasks such as painting, seat repair, dry wall repair and minor carpentry.

• Utilize manual labor skills to support arena operations and all related functions and events.

• Must wear personal protective equipment and safety shoes while on duty.

• Ensure the building is properly set and converted during pre- and post-event Requisition Conversions.

• Work in a safe and efficient manner.

• Organize and maintain facility equipment and storage areas.

• Operate forklifts, scissors lifts and pallet jacks.

• Assemble and maintain furniture and perform other general duties .

  CANDIDATE PROFILE: Who You Are

• Previous experience working in a multipurpose sports and entertainment facility preferred.

• Familiarity with using hand tools, power tools, material-handling equipment, forklifts, and general manual labor .

• Experience performing facility maintenance, machine operation, and comfortable working with their hands.

• Excellent organizational skills.

• Ability to prioritize and handle multiple tasks at one time.

• Ability to work various shifts including weekdays, weeknights, weekends, overnight and holidays as required .

• Forklift Certified Preferred

  KEY COMPETENCIES: Skills You Posses s

• The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts and completing responsibilities in a timely manner are required .

• Ability to follow directions and work successfully in a team environment .

• Must have the ability to stand, sit, crouch and bend throughout the course of daily activities.

• Ability to work in various climates based on the environment.

• Must have the ability to stand or sit in one location for a minimum of four hours at a time.

• Working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).

• Must have the legal right to work in the United States.

• Must have the ability to read, write and understand English in a working environment.

• Ability to adapt and work effectively in various parts of the facility.

• Ability to lift, carry, push, or pull up to 70 pounds .

  ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.