Overview

This position offers opportunity for professional growth and advancement. Training will be provided. Only applicants who are bilingual in English and Spanish, Cantonese, Mandarin, and/or Korean will be considered.

Responsibilities

Core Responsibilities

• Required to work Part-Time as a Customer Service Representative.
• Required to work at the Customer Operations Call Center within various location.
• Required bilingual in English along with Spanish, Mandarin, Cantonese, and/or Korean.
• Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.
• Utilize various computer based systems to access customer accounts and input transactions.
• Analyze customer accounts to address any billing inquires.

Qualifications

Required Education/Experience

• High School Diploma/GED

Relevant Work Experience

• Must be able to respond to direction and work as a member of a team, using PC-based information systems in order to retrieve information to analyze customer accounts. Required
• Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required
• Will need to provide outstanding service in every customer encounter and be an effective communicator. Required
• Proficient bilingual in Spanish, Korean, Mandarin, and/or Cantonese. Required
• Bilingual candidates must pass a language performance test. Required

Licenses And Certfications

• Other: n/a

Physical Demands

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Work rotating shifts, including nights, midnights, weekends and holidays

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• All applicants must pass all required placement exams.
• Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law. Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans. To learn about your equal employment opportunity protections as part of the application process please visit http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Minimum Salary: 25.33 Maximum Salary: 25.33 Salary Unit: Hourly