Job Information
First Bank & Trust Digital Banking Specialist in Brookings, South Dakota
This person shall be primarily responsible for communicating with customers through our digital channels including conversations and email and
assist
with providing Retail Banking products to existing customers through digital communication.
Qualifications:
This person should have an associates degree plus two years of bank experience or the equivalent. This person must be able to work independently and as a team in a high volume, fast paced environment. This person must demonstrate
effective
problem solving
skills to find the best fit solution to
customers
digital banking needs and refer products that fit their needs. This person must be proficient with mobile technology/devices, apps, and messaging
platforms.
Principal responsibilities are to:
- Continually
monitor
and respond to all incoming customer conversations that route through digital banking as well as potentially completing outbound conversations per internal requests.
Accept and verify information relating to the opening of new accounts for existing/new customers, including recommending and cross-selling bank products and services which meet customer needs. Prepare all new account documents according to bank policy and procedures.
Work daily reports and reach out to customers through digital conversations and potentially by phone when needed to complete the reports.
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