Professional. Polite. Efficient. Positive Attitude. Good Time-Management Skills.

All these terms make up our Licensed Contact Center Customer Service Associate. This position is responsible for handling cancellations and moderate to complex inquiries, addressing various types of policies to save the policy. Takes calls from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

This job offers you:

• Business hours: Monday through Friday, 9:00am-5:30pm EST

• Competitive wage - $18.00

• Remote/Full-Time/Temp to Perm Opportunity

Manpower doesn’t stop there. We also offer:

• MyPath, a college tuition program that offers a free education up to a BS Degree.

• Skill certification courses specific to Call Center, Accounting and Team Lead roles.

• Recognition Programs - a time to celebrate YOU and your accomplishments.

• Weekly paychecks.

• Health, dental, life insurance benefits as well as stock options.

Interested in learning more about this role?

Minimum Skills and Competencies:

• High school diploma or equivalent experience

• 2-3 years of call center experience preferred

• 2-3 years of life and health sales experience preferred

Certificates, Licenses, Registrations :

• Must be able to present your NPN or Agent License Number during interview

• Require a life and health license, based on business unit requirements.

• Must be licensed in 50% of the following states: FL & GA must be two of the licensed states (excluding VT, HI, NY, NH)

• The licensed states are:AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Functional Skills:

• A life and health insurance background is preferred.

• Excellent level of communication skills (both written and verbal).

• Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products (Outlook, Excel, folders).

• Flexible and adaptable to business requirements for changes needed to service the customer.

• Collaborate with peers and management on special projects and committees.

• Apply good use of time management skills.

• Ability to prioritize and multi-task.

• Comfortable with making cold calls as a welcome to the company and request information.

You are expected to:

• Assist with customer product retention.

• Able to review coverages and save policies with a license.

• Resolve routine, complex, and unique questions/issues.

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

• Employ probing questions and actively listening to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.

• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

• Working knowledge of insurance policies and related processes and procedures.

• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customers’ part and updates as warranted.

• Remain current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools.

• Input and track into the appropriate databases.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.