Summary Bronx VA Medical Center is recruiting for 1 (one) Health Systems Specialist (Facility Systems Redesign Specialist) located in Bronx NY. The primary purpose of this position is to implement a Performance Improvement program at the Health Care System level. The position is responsible for delivering Performance Improvement techniques to a broad array of program and services throughout the Medical Center, including Lean, Six Sigma, Coaching, Project Management, and Training. Responsibilities Duties may include but are not limited to: Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts; Acts as the project lead for healthcare and operational improvement projects impacting patient care delivery systems and functions throughout the medical center; Facilitates, coaches, and trains audiences at all levels of the organizations throughout the lifecycle of a performance improvement project; Analytics and Project Management (40%): Organizes, directs, controls and coordinates group activities in a timely and effective manner; Conducts extensive work in analyzing data and conducting background research on the issue; Develops statistical models to measure successful of performance improvement actions; Defines a project scope and goals through a collaborative process with subject matter experts and leadership at the facility, service line or program, or unit level; Leads a team of subject matter experts, front line staff and leadership through a rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, Lean VATAMCCS and other performance improvement disciplines to further define the current state of the process; Identifies various solutions approaches and when necessary further leads them through prioritizing exercises with tools like affinity diagrams, PICK Charts and multi-voting; Develops control plans, communication plans, risk management plans, and through closeout of the project; Internal Consultation for System Engineering (30%): Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources; Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled models such as SAIL; Plans and conducts studies directed at reducing errors due to cognitive overloading and human computer interaction failure; Identifies alternative systems and processes based on Lean/Systems Redesign/Systems Engineering principles to mitigate these types of errors; Collects baseline information, identifies limitations in current systems, and discovers potential improvements; Develops statistical, graphical, and narrative reports, and communicates these studies to medical center executive leadership, service chiefs, supervisors and other staff; Aligns identified metrics to known organizational priorities, such as VA/VHA/VISN/Facility strategic or operational plan; Develops benchmarks, and assigns a schedule or priority level to a potential project based on the needs of the organization and direct consultation with executive leadership; Develops local data metrics and dashboards to monitor projects in progress or performance benchmarks of a project that is awaiting a charter or formal decision from executive leadership for action; Aligns appropriate performance improvement teams and resources, project scopes, and value streams, strategic and operational plans; Identifies projects critical to improving quality outcomes and maximize return on investment of utilized resources; Develops and refines information for comprehensive reports, addressing such elements as cost analysis, work measurements, trend analysis, efficiency, effectiveness, productivity, and tangible benefits; Educator (20%): Provides instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring; Develops written and verbal teaching materials; Delivers classroom instruction about Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization; Delivers training materials and curriculum consisting of advanced practices of project management, statistics, coaching, facilitation and leadership; Ensure sustainability and spread of efforts directed at improving quality, safety, effectiveness, and efficiency using management engineering (10%): Responsible for leading the team through development of control strategies, to ensure project solutions are sustained after the project lifecycle; and Performs other related duties as assigned. Work Schedule: Monday to Friday, 8:30 AM - 5 PM Telework: Not applicable Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Facility Systems Redesign Specialist)/PDS0012A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/10/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Note: (Failure to provide an SF-50 that demonstrates one-year time-in-grade will result in disqualification from being considered) You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Experience should be directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist - Facility Systems Redesign Specialist. Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. In addition, at the GS-12 grade level, applicants would have obtained this experience working within a health care setting, working directly with clinicians and local leadership to develop performance improvement techniques; applying organizational and system-wide strategies for continuous quality improvement; and experience performing and/or an administrative component of a health care system customizing in facility wide performance improvement programs, projects, and products. Preferred Experience: Experience with performance improvement, system redesign, lean six sigma, project management You will be rated on the following Competencies for this position: Administration and Management Analysis and Problem Solving Communication Organizational Performance Analysis Systems Engineering Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate liftin g and carrying. At other times the work is sedentary, requiring the use of a computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.