**911 COMMUNICATIONS DISPATCHER

POSITION DESCRIPTION:**

• Under supervision of the Communications Manager and Supervisors, performs highly responsible, specialized work involving receiving, screening and dispatching emergency and non-emergency calls through the communications system
• Uses the emergency 911 computer systems and dispatches Police, Fire and EMS vehicles/personnel to emergency and non-emergency requests for assistance based on zone assignment and availability
• Dispatches utility and street crews as necessary
• Accurately and efficiently initiates appropriate City, County, State and Federal police, fire and medical assistance based on zone assignment and availability
• Interprets policies, procedures and standards and applies to each unique set of circumstances
• Works within the scope of established laws, rules, regulations and procedures of the Police Department
• Exercises considerable judgment and initiative when required
• Ability to work 12-hour shifts, weekends, and holidays
• Performs related work as directed.

SKILLS AND REQUIREMENTS:

• High school diploma or GED
• Demonstrated ability to follow and clearly provide complex written and oral instructions with a high degree of accuracy and responsibility under stressful conditions
• Must successfully pass Dispatcher Written Testing
• While employed, must complete all training and requirements for State and National EMD, NCIC, CPR, Basic Dispatch, and TDD Certifications
• Must possess a valid driver license
• Excellent computer, documentation and spelling skills