Order Administrator I

JOB PURPOSE:

Nikon Metrology is seeking a highly detail-oriented Order Administrator who will be responsible for accurate and efficient processing of incoming customer purchase orders. The ideal candidate should possess a thorough understanding of systems and procedures and possess the ability to successfully facilitate the flow of information both internally and externally. 

LOCATION:

NMI Brighton Michigan facility (onsite role)

WHY NIKON METROLOGY?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation. 

*KEY AREAS OF RESPONSIBILITY: *

Will include, but not limited to the following:

 PURCHASE ORDER ENTRY AND FULFILLMENT

• Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary. 
• Input orders with accuracy and understanding how it impacts other departments and overall financial impact. 
• Accurately manage the flow of data and information both internally and externally to ensure order fulfillment.
• Understand customer requirements to ensure timely order fulfillment, accurate invoice, and prompt payment. 
• Communicate order exceptions and any other discrepancies to appropriate departments and team leaders. 
• Complete appropriate paperwork and forms. 
• Navigate customer websites to find and download purchase orders. 

*Return Orders *

• Knowledge of how returned items affect inventory and invoicing. 
• Work with Sales Order Entry Manager or Billing Coordinator to understand credit requirements. 
• Proper classification of Return Orders depending on customer return requirements 

ANCILLARY RESPONSIBILITIES:

• Adhere to and administer new customer credit documents, setup, and processes. 
• Knowledge of state sales tax requirements as it relates to sales order processing. 
• Understanding of inventory movement.
• Assist customers with order acknowledgements, status, and questions. 
• Work and communicate as a team to complete shared workload amongst order entry department. 
• Ability to multitask and re-prioritize work throughout the day.
• Assist the sales and service department with questions. 
• Interact with all levels of department representatives both internally and externally.
• Work independently, solve problems and make decisions based on department procedures.
• All other duties, as needed or required.

*QUALIFICATIONS: *

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• 2-4 years' proven experience in the following areas: Purchasing, Order Fulfillment, Invoicing, Shipping, and Inventory Movement. 
• High school diploma
• 2 years intermediary proficiency working in Navision or other ERP software.
• 2 years of general financial knowledge and/or background. 
• Strong attention to detail. 
•  Ability to resolve conflict in a positive and professional manner. 
• Demonstrate superior customer service skills through verbal and/or written communication in a professional manner. 

DESIRABLE:

• Ability to read/speak Spanish. 

*WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS *

• Must be able to sit for extended periods of time.

HOW WE TAKE CARE OF OUR TEAM

CULTURE SPIRIT

Work as a Team, Act as a Family! We believe in bringing our team members together in a d