Overview

This position will be responsible for supporting the Performance Parts Department's efforts by entering quotes/orders and providing tracking information to both internal and external customers. This position also supports the Performance Parts Team in achieving a 2-hour turnaround time on all customer contacts. The role must ensure that the customer specifications and requests are entered correctly and in a timely manner.

Responsibilities

• First contact for receiving calls and emails for parts requests

• Process orders for shipments including complete entry of customer and transaction data to ensure correct recording of order

• Utilize Hussmann Part’s Oracle System to capture customer information and generate proposals.

• Qualify customers for urgency and history of business transactions

• Communicate and coordinate opportunities between Equipment Sales teammates

• Monitor and complete the Warranty Parts Order and Tracking. Work with the Category Analysts to offer inventory stock suggestions to meet the customer needs.

• Assist in department projects, which may include shared mailbox

Qualifications

• 2+ Customer Engagement; 6 months inside sales exp servicing clients via phone or email preferred. Experience using ERP system (i.e Oracle)

• 1 year proven Hussmann or relevant industry experience supporting client categories via phone or email.

• High School Diploma required w/ 2 years; Bachelor’s Degree Preferred w/ 0 yrs exp

• Proficient in Word, Excel, Outlook, Adobe Acrobat, Internet Explorer.

• BSS experience preferred

• Advanced verbal and written communication skills.

• Ability to develop and maintain an organized and repeatable sales and ordering process.

• Enthusiasm for customer service and has a sense of urgency.

• Ability to prioritize and reprioritize quickly.

• Ability to thrive in a fast paced environment.

Our organization offers benefits that are the best fit for you at every stage of your career:

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more.

Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.

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