Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Medical Triage personnel is responsible for taking incoming patient calls and delegating requests appropriately. Delivers quality customer service over the phone and engages in positive relationships with patients.

Responsibilities:

· Provides excellent customer service when interacting with patients and all office visitors.

· Distinguishes best course of action to address patient needs based on information gathered through conversation.

· Consults with providers to clarify and obtain information regarding office visit, post operative, and medication questions from patients.

· Directs patient medication refills with providers via EPIC.

· Collaborates with various departments regarding patient care.

· Updates patient records in EPIC.

· Carries out resending of work notes, scheduling patient appointments, sending patient orders and assisting with providing patient call backs regarding test results.

Other information:

Qualifications

Required

· High School Diploma or equivalent.

· CMA Certification.

· Four (4) years’ experience work in a medical office/clinic.

· Experience working in or with Electronic Medical Recordkeeping (EMR).

· Effective verbal and written communication.

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Pardee Orthopedics Brevard

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARD PT

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.