Description We are offering a contract to hire employment opportunity for a Product Technical Support Specialist based in Brea, California. In this role, you will provide comprehensive technical support for our range of products, including video imaging and IP cameras. You will also be involved in product testing, troubleshooting, and the creation of technical knowledge base articles, among other responsibilities.

Responsibilities:

• Deliver end-to-end support for our range of products, which include IP cameras, PTZ cameras, and video imaging products.

• Provide technical support across multiple platforms such as phone, email, and chat apps, including remote desktop and TeamViewer.

• Conduct hands-on product testing, troubleshooting, and hardware and firmware upgrades.

• Create and document best practices, knowledge base articles, and troubleshooting processes to enhance our technical knowledge base.

• Collaborate with our corporate R& D department on new product testing, trouble resolution, technical document support, and debugging procedures.

• Offer pre-sales and post-sales technical support for dealers, end users, internal training, and sales tech-support.

• Conduct online and on-premise technical training for dealers and systems integrators. Requirements • Must have a minimum of 2 years of experience as a Product Technical Support Specialist or in a similar role

• Demonstrable knowledge and experience in Live Video and IP Cameras

• Proficiency in using TeamViewer and Wireshark

• Experience in handling Digital Cameras, especially in a Broadcast or Live Broadcast setting

• Understanding of Broadcast Engineering is essential

• Must have worked with Axis2 and CCTV systems previously

• Should be well-versed in Unified Communication and TCP/IP Networking

• Proficiency in Adobe Creative Cloud, specifically Adobe Photoshop, Photoshop Illustrator, and Photoshop Or Illustrator is required

• Must be able to work collaboratively in a team environment

• Excellent communication and problem-solving skills are required

• Must be legally authorized to work in the hiring location. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .