Why MCR Health?

A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our community where you can grow your career and serve with your heart.

In our time of Company growth, we are seeking aPatient Engagement Specialist.

Work location Bradenton, Florida.

The Patient Engagement Specialist is a key member of the MCR Health team. Many times, they are the first point of contact for patients and MCR, so their customer service skills must be exemplary to support MCRs Customer Service Vision. This role along with the Pt Services Representative role are the foundation and first step of the revenue cycle and patient safety. This role must also be able to demonstrate proficiency in all MCR electronic health record (EHR) software systems, site schedules, and services offered.

JOB ESSENTIAL DUTIES:

• Provides friendly, courteous and professional service at all times to all patients, visitors, co-workers, and leaders (Deliver an Exceptional Experience to Everyone, Every Time)
• Demonstrates proficiency in each electronic health record (EHR) software system that MCR utilizes
• Demonstrates clear understanding of all MCR sites scheduling templates, appointment types, and appointment override criteria
• Schedules, reschedules, and cancels patient appointments when patients contact MCR
• Demonstrates working knowledge of eligibility requirements and connects patients with appropriate MCR resources when needed
• Documents all patient calls accurately and routes any EHR case notes to the appropriate MCR staff and/or departments as required
• Demonstrates an excellent understanding of telephone usage and the operation of Pt Engagement Call Center telephone system
• Obtains, verifies, and/or updates demographics and insurance information in the EMR

What you need to bring to this role:

• High School diploma or GED required
• 2+ years customer service experience in a healthcare environment required (preferably in medical appointment scheduling role)
• Proficient in Microsoft Office Suite required
• 1+ years experience working in a medical centralized scheduling department preferred
• Bilingual (Spanish/English) is beneficial

**MCR Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.