e X cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

Our client has a brand new opportunity for a qualified ServiceNow Ticket Admin to join their team for a remote position, with this resource working EST hours. The ideal candidate will have excellent understanding and knowledge of ServiceNow.

Duties and Responsibilities:

• Work in ServiceNow ticketing system to have RFO resource approve service requests

• Watch ticket flow and assist with tickets stuck for whatever reason

• Escalate tickets not moving through the process

• Respond to incidents / pages for application functional issues or questions as part of daily duties

• Use technical knowledge to triage service availability issues and restore service

• Research and resolve system defects, lead root cause analysis, and drive permanent resolution

• Ensure appropriate monitoring is in place and maintained to ensure application availability

• Participate in and coordinate maintenance activities

• Prepare and maintain application support / process documentation

• Monitor and support application components and infrastructure critical to the business

• Fulfill requests from users, operations, auditors, and regulators within service level agreements and drive operational excellence through process improvement and monitoring development efforts related to supported technologies

• Communicate status updates and technical details, such as infrastructure, application and client impact, and component points of failure to management, and provide reporting on environment and incident status in operational meetings

• Excellent written and verbal communication skills

• Must be able to talk with stakeholders with confidence

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.