At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Platform Installation Engineer (PIE)

Careers that Change Lives

We offer you an exciting remote Platform Implementation Engineer position within our Acute Care & Monitoring Division as a HealthCast Services subject matter expert for client projects delivering customized Windows based installations of our product portfolio to our customer base. This is a lead position in the areas of customer engagement with our suite of software applications. You will be responsible for managing IT calls and meetings as a subject matter expert as you delve into the details of system requirements and architectures and implementation processes as well as follow-up actions to ensure the successful deployment of our product offerings. This role is positioned as an opportunity to lead our HealthCast Services team specifically in the areas of remote application deployments, platform configuration and troubleshooting, typically on customer furnished virtualized Windows based servers.

A Day in the Life

The Acute Care & Monitoring Division develops products that are designed to collect patient information from around the hospital and ensure that caregivers can make the right decisions at the right time. We strive to improve patient outcomes by ensuring that when a problem emerges at the bedside, caregivers are aware of it and can respond quickly. We analyze and learn from patient data to find better ways to provide quality care for patients. Our products are deployed in care facilities across the globe and help to save and improve lives every day. A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide.

This position is primarily responsible for high coordination with our project managers and with hospital IT resources as we work collectively to install our software products within their virtualized environments. This role requires the ability to handle multiple in-flight projects simultaneously, ensuring that we are consistent with our deployments and maintain our timelines. In depth knowledge of IT that spans many disciplines including Microsoft Windows Server, Microsoft SQL, Active Directory, Windows and Network Security, Firewalls and Load Balancers is a must. The position may require limited travel to customer sites to assist with new product installs, upgrades, or troubleshooting of existing installs.

Location : Remote

Travel : Up to 10%

Position Responsibilities :

· Lead Platform Implementation efforts, including installation work for all AC&M product offerings

· Lead customer IT calls in partnership with our project managers as a subject matter expert with our suite of medical device and software offerings

· Effective communication both verbally and in written form

· Develop a deep understanding of the installation process for HealthCast products with a keen eye on optimizing our deployment methodologies

· Provide guidance to customers on how best to configure their environment for our products

· Ensure installation work that meets highest quality and customer services standards

· Create/maintain installation documentation

· Provide “Level 2” technical support for all HealthCast products

· Must be available for after-hours or weekend support if emergency customer situations occur

· Provide technical input for our Sales Directors and Sales Engineers

· Support Pre-Sales conversations with prospective customers as needed

· Develop system architectures including current state and future state

· Develop and deploy systems for configuration management for customer installations

· Develop and deploy hardware and software tools that optimize field installations and configurations

· Provide feedback to R&D on how to make products easier to deploy and support in the field

· Flexibility to travel to customer locations with minimal notice when needed

Must Have: Minimum Requirements

• Must possess Bachelors degree in IT or Engineer Field

• 10+ years as an I/T professional in this role or related roles, with emphasis on Windows based systems as well as networking including wireless based technologies

Qualifications - External

Must Have: Minimum Requirements

• Bachelors degree required

• Minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience

Nice to Have

· A problem solving mindset

· Networking experience including Wi-Fi, Bluetooth, Routers, Switches and Wireless Access Points

· Windows Based system administration experience (Server 2016-2022, Windows 10/11)

· Security experience including and understanding of encryption protocols

· Experience scripting

· Healthcare IT experience either with a vendor in the marketplace or as a hospital employee

· Documented history of interacting with customers and deploying equipment in a customer environment, with a strong preference for hospital experience

· Experience with cloud environments, such as AWS or Azure

· Experience with using Active Directory for authentication and authorization

· Experience with virtualization technologies including VMWare and Azure

· Experience with networking concepts and troubleshooting

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):138,000

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic)

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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