Description

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

FOR ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups

• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder

• Re-imagined dining experiences to delight local foodies

• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship, food and beverage and retail for Attractions partners.

VIEW BOSTON

View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here. www.viewboston.com

THE ROLE

The Tour Guide will serve the high volume of visitors at View Boston and our tour guide service is held to the highest standard, administered daily through each employee associated with the tour department. The role of a Tour Guide is to effectively give information about View Boston in an entertaining, engaging, and informative way.

ESSENTIAL FUNCTIONS

• Provide exceptional customer service to attraction visitors.

• Welcome each visitor and serve them as they begin the tour.

• Maintain a professional image and pleasant demeanor at all times.

• Knowledgeable about all parts of the attraction that are on the tour route and in the script.

• Facilitate a group getting through the attraction in a safe and effective way.

• Work with fellow team members to keep tour route monitored in an effective manner.

• Learn which tours are available on a day-to-day basis.

• Communicate with teammates and supervisors via 2-way radio.

• Ensure safety of all visitors.

• Perform other duties as assigned by management.

  QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Have relevant customer service experience.

• Must have excellent interpersonal skills.

• Ability to demonstrate a positive and team-oriented attitude.

• Must be comfortable serving visitors of all backgrounds and age.

• Must be willing to be flexible with their schedule and daily assignments.

• Ability to stand for long periods of time and walk long distances.

• Ticketmaster Host experience is a plus.

• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Compensation:

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Qualifications

Skills

Preferred

• Public Speaking: Expert

• Time Management: Expert

• Team Work: Expert

• Communication: Expert

• Customer Service: Expert

Behaviors

Preferred

• Team Player: Works well as a member of a group

• Leader: Inspires teammates to follow them

• Enthusiastic: Shows intense and eager enjoyment and interest

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

• High School or better

Experience

Preferred

• 1 year: Tour Guide

• 1 year: Ticketmaster Host