The Director, Audit Services is accountable for the delivery of high quality, professional, cost-effective, value-added and risk-based internal audit services for Insurance-related business functions in North America. The individual establishes and maintains appropriate communications with audit and business management regarding the audit activities assigned. The Director also organizes and assigns audit staff to planned work, oversees follow up on outstanding audit issues, assists with audit committee reporting, and ensures the ongoing professional development of assigned staff.

Position Responsibilities:

• Build effective relationships with Audit and Advisory Services (AAS) and business management in assigned areas.

• Plan, direct and control the annual audit plan for assigned areas, reporting to the AAS senior management on plan progress and any needed revisions.

• Schedule/assign audit projects to audit staff in a coordinated effort with other managers to maximize the utilization of resources, further the development of staff, and provide the optimal assurance for the risks covered.

• Monitor progress of individual assignments reporting any timing or budget variances to AAS senior management and coordinate work required to support external auditors.

• Review completed files to ensure quality of work completed, quality of audit issues and recommendations, and adherence to Audit Services methodology and IIA standards.

• Present audit findings and recommendations to senior Segment and Functional management; ensure quality of written reports are of the highest professional standards.

• Assist business unit management by providing risk management consulting support through recommendations or audit consulting engagements.

• Provide feedback to staff reporting to this position through regular performance appraisals and work with staff to ensure appropriate development and training is provided.

• Effectively collaborate with peers in Audit and Advisory Services and the business to support continuous improvement of the Audit function.

Required Qualifications:

• Minimum of 10 years of progressive work experience, including 4 years at a management level preferred.

• Relevant professional designation (CPA, CIA, ACAMs, CFE, etc.)

• Good working knowledge of controls and risk management within the financial services industry, particularly within Life Insurance will be an advantage.

• Knowledge and understanding of control frameworks, risk management practices, and regulatory requirements.

• Experience in using data analytics to improve audit coverage and efficiency of audit processes

Preferred Qualifications:

• Strong interpersonal skills including the ability to work with and influence management at various levels of the organization

• Ability to balance multiple priorities and projects, and meet deadlines

• Ability to work independently and direct the work and development of others

• Good understanding of technology and its impact on business risks

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$114,975.00 USD - $206,955.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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Company: John Hancock Life Insurance Company (U.S.A.)