Job Summary

The ASG Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI’s management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth.

Embracing a customer-focused, adaptable, and collaborative mindset, along with demonstrating accountability, initiative, and a passion for continuous learning, are key aspects of this role.

This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote position requires a home office setup, with occasional meetings at the SHI office as determined by management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but not limited to:

• Build, implement and support a wide range of solutions using platform services for both internal and customer purposes.

• Manage and configure platform infrastructures, applications, and collaboration tools.

• Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.

• Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.

• Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.

• Monitoring and diagnosing performance issues to ensure optimal system performance.

• Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs).

• Stay updated with industry trends, emerging technologies, and best practices.

• Continuously seek opportunities for personal and professional growth.

• Track time and document work out of SHI’s PSA system, submitting weekly timesheets.

• Align with leadership and organization initiatives.

• Mentor/Train lower tier engineering employees and service desk employees.

• Involvement in a wide range of required Audit’s.

• SOW Scoping, development, and build out assistance on a per-request basis.

• Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests.

• Assistance at all lower level’s where needed based on resource constraints.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience

• 3-5 years of relevant work experience (preferably in a managed services environment).

• Experience working with version control systems (such as Git, AzureDevOps).

• Deep understanding of Azure core services including Azure Compute, Storage, Network, and Security

• Experience with additional Azure services including Azure Virtual Desktop, Logic Apps, Analytics, etc.

• Substantial understanding of additional technologies including DNS, Microsoft Windows Server, Active Directory

Required Skills

• Ability to design and build cloud solutions using Azure services and build/deploy using IAC – Terraform or CloudFormation.

• Ability to contribute and take lead on IT Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.

• Ability to work with version control systems (such as Git, AzureDevOps).

• Ability to work with Windows Server/Linux OS/terminal/Azure CLI skills.

• Ability to perform Automation and Scripting - basic scripting using python, nodeJS or other.

• Ability to conduct technical internal/customer facing meetings in a professional manner.

• Strong technical writing and communication skills

• Strong analytical, research, and troubleshooting skills with a knack for diagnosing problems.

• Excellent communication skills, able to present ideas clearly to both technical and non-technical audiences.

• Keen to learn automation technologies to boost efficiency.

• Capable of multitasking, prioritizing tasks, and meeting deadlines.

• Displays natural curiosity, initiative, and a strong sense of ownership and accountability.

• Collaborative with a mentorship mindset, fostering a culture of shared success and diversity of thought.

• Embraces a founder's mentality, treating role and responsibilities as if starting the organization.

• Committment to delivering exceptional service and support to customers, demonstrating empathy, and enhancing their experience.

• Adaptability, embraces change, and stays updated with industry trends, continuously seeking personal and professional growth.

Preferred Skills/Qualifications:

• Familiarity with IT Glue, Autotask, DattoRMM, and Lucidchart.

• Experience with additional technologies including Linux, Database, CI/CD Pipeline, Automation, VMWare, Network Appliance.

• Automation and Scripting.

• Experience working with containerization solutions.

Certifications Required

• AZ-104: Microsoft Azure Administrator certification, equivalent Associate level Azure certification, or ability to obtain within 3 months of hire.

• ITILv3+ Certificationor ability to obtain within 6 months of hire.

Unique Requirements

• Travel by air for up to 10% annually. This travel will primarily be for customer meetings, events, and office.

• This position requires to work overtime and be open to working during holidays when business needs demand it.

• As part of a rotating on-call engineer schedule, you must provide after-hours support for escalations.

• Maintain the required utilization levels.These requirements may change quarterly to align with evolving business needs.

Additional Information

• The estimated annual pay range for this position is $70,000 – $140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-Remote

Requisition ID 2024-17024

Approved Min (Total Target Comp) USD $70,000.00/Yr.

Approved Max (Total Target Comp) USD $140,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Technical Presales/Post Sales