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Constant connection to conversations happening on (and off) the clients social channels to be the first to escalate noteworthy conversations\ Establish system/automation tools to aide in real-time conversation monitoring\ Ability to check-in on weekends/nights to ensure escalation of noteworthy conversations\ Perform community conversation audits across social media channels to identify key themes, audience sentiment, share of voice, customer interactions, trend opportunities and content creation ideas\ Use social listening to provide market analysis across competitors, influencers and fan conversations in the beauty space\ Develop reporting that tracks conversations and sentiment across various topics, categories, and platforms\ Extrapolate insights and recommendations from social listening to help inform broader brand marketing strategy and direction\ Support ongoing social listening requests from various teams within the business (e.g. product development, partner marketing, sales)\ Through listening, daily interaction with the community and brand immersion, work closely with Community Specialist to help refine a community engagement strategy that goes beyond customer service and in to authentic conversation\ Develop benchmark reporting and best practices for tracking primary KPIs that are regularly reviewed\ Help the team communicate back to the business our results/impact by leading on all Brand social marketing reporting, measurement and evaluation\ Partner with Guest Services team to understand omni-channel consumer sentiment and reactions and ways to tie back to social data\ Pull and analyze campaign conversation reports leveraging current social media tools (Sprinklr, Unmetric, Rival IQ, Instagram/Facebook/Twitter/Pinterest/YouTube insights)\ Partner with agency teams to dive deeper into multi-channel campaign recaps to glean actionable insights and share learnings with internal teams\ Partner with agency teams and act as an input into trend/behavior reporting\ Collaborate with Consumer Insights team on development of internal surveys, audience segmentation and other cross-platform audience research initiatives\ Maintain technology partnerships and consistently evaluate vendor landscape to ensure best in class partners for social listening and research\ \ Qualifications:\ Bachelor\'s degree (marketing specialization preferred), plus 5-6 years of social listening/analytics experience\ Understanding how to extrapolate insights and illustrate the greater business impact\ Experience with data analysis and reporting working in a marketing department or agency setting; proven strong analytical and detail-oriented skills\ Social media listening platform power user; experience with Sprinklr (publishing and listening)\ \ \ \ Creative Circle\'s Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.\ \ Submit resume (and samples if applicable) to: april.segedi@jobalert.creativecircle.com\ \ Creative Circle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you\'ll be interviewing with) or a member of our Human Resources team to make arrangements.