HP's Professional Services Organization is leading the way in creating innovation and transformation for Customers on their journey towards the future of work. We are looking for an energetic Service Product Manager to help lead the development, implementation, and improvement of strategic project-based service offerings that meet customer needs and help us advance the Professional Service's compute portfolio. This crucial role is focused on designing services that are not just solutions but drivers of value creation, problem-solving, and strategic growth aligned with the current and future workplace.

Responsibilities:

• Strategic Service Offer Development

• Define, prioritize, and continuously improve the service portfolio and roadmap based on market research, customer feedback, competitive analysis, and data-driven insights.

• Design and develop the service value proposition, positioning, and pricing.

• Service Lifecycle Management

• Follow the service product management processes, tools, lifecycle, and governance standards.

• Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.

• Innovation, optimization and continuous improvement

• Cross Functional Collaboration

• Collaborate with technical, product, and delivery leaders to ensure alignment and consistency of the service strategy and execution.

• Represent Professional Services on product or solution portfolio core teams and provide service requirements into product development stages.

• Utilize technical and business skills to lead complex cross-functional activities that have a high impact on the services business.

• Market and Sales Engagement

• Launch, promote, monitor, and measure the service performance, customer satisfaction, and market feedback.

• Work across regions and teams to develop and implement new services, solutions, or programs to meet emerging customer/market needs and fuel profitable growth.

• Performance Analysis

• Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements.

• Define, measure, & report OKRs aligned to product/business strategy goals.

• Leadership

• Provide mentoring and guidance to peers and lower-level employees.

Education & Experience:

• Bachelor's or Master's degree in business, Engineering, Computer Sciences, or equivalent experience.

• 10+ years of professional experience, ideally at a service, consulting, or software company.

• 5+ years of experience in service product management.

• Proven experience in launching and managing a portfolio of technical offerings.

• Deep technical knowledge with modern management, managed services, Microsoft technologies & architecture, ITIL, and the PC domain, or similar technology.

Knowledge & Skills:

• Proven background in computer technologies, services industries, and service product management.

• Proven track record of creating and launching successful and profitable service offers.

• Familiar with the latest trends and technologies in device management, ITSM, security, etc.

• Proven background in professional service product management.

• Proven track record of creating and launching successful and profitable service offers.

• Experience with product management transformations and as-a-service models.

• Familiar with the latest trends and technologies.

• Certified or trained in relevant frameworks and methodologies for service product management, such as Agile, Scrum, Lean, etc.

• Highly developed problem-solving, project/program management, change management, and analytical skills.

• Ability to lead and inspire teams, develop relationships, exercise independent judgment, and accomplish goals under pressure.

• Excellent communication, presentation, negotiation, and influencing skills.

• Strong knowledge of workplace solutions market, customer needs, and competitive landscape.

• Creative and strategic thinker, self-motivated, results-oriented, and customer-centric.

• Ability to work effectively in a fast-paced, dynamic, and collaborative environment.

The base pay range for this role is $137,000 to $211,000 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

4-12 weeks fully paid parental leave based on tenure11 paid holidays *Additional flexible paid vacation and sick leave (US benefits overview (https://www8.hp.com/h20195/v2/getdocument.aspx?docname=c07065756) )

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).