The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

In Customer Strategy & Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.

Work you'll do

• Understand the needs of the client/business and translate them into requirements for improving programs or deployed technical solutions, and building required sprint plans.

• Business process documentation and business rules and requirement elicitation.

• Responsible for interfacing with GS-14, 15, and SES level clients and flexing to various tasks as needed to provide functional support throughout a hybrid agile software development lifecycle.

• Responsible for quality assurance (QA) testing that validates the implementation of technical requirements captured for each program.

• Work as needed to develop and implement sprint requirements, collaborating with cross-functional teams to design and execute comprehensive testing strategies, identify defects, and support the continuous improvement of client customer experience programs.

Qualifications

Required:

• Bachelor's degree required

• 2+ years of experience consolidating data, tracking omnichannel interactions, and capturing feedback as it relates to Customer Experience

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Must be eligible to obtain and maintain the required level of security clearance for this role

• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Qualtrics Certification

• Medallia Certification

• Oracle Customer Experience

• Medallia Experience Cloud

• Government Consulting Experience

• Strong organizational and communication skills

• Experience connecting the Medallia platform with third party solutions, such as Salesforce

• Experience and aptitude for managing, working and communication with diverse stakeholders, teams and clients face-to-face

Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

#LI-AS8

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.