Insurance Technical Records Specialist 2 - Rates and Forms

Posting Begin Date: 2024/06/24

Posting End Date: 2024/07/08

Category: Administration

Sub Category: Insurance

Work Type: Full Time

Location: Boise, ID, United States

Minimum Salary: 19.04

Maximum Salary: 19.04

Pay Rate Type: Hourly

Description

Idaho Department of Insurance Opportunity

The Idaho Department of Insurance (DOI) (https://doi.idaho.gov/) is searching for a Technical Records Specialist 2. The selected candidate will play a key role in our Market Conduct Bureau with the Rates and Forms Section. This position reviews and processes insurance documents; determines and explains compliance with the laws, rules, regulations, and policies to take appropriate action; provides a variety of support functions and maintains a computerized record system. This position will report directly to the Rates and Forms Supervisor.

Focused experience in the property and casualty insurance field with additional experience in health insurance is highly desirable.

Hiring managers are continuously considering applications for this position. This job announcement will be closed if the position is filled prior to the closing date. We highly encourage individuals to apply for this great opportunity at DOI!

Responsibilities:

· Review, evaluate and process records and documents;

· Determine acceptability or conformance to eligibility requirements, laws, rules, regulations, statutes, policies, and procedures;

· Explain requirements, processes, and procedures to customers;

· Utilize independent judgment and discretion when processing assigned work;

· Conduct involved searches to gather information to resolve problems and respond to inquiries;

· Perform specialized support work;

· Manipulate and update manual and computerized records systems;

· Develop reports

Minimum Qualifications:

Experience:

• Monitoring record systems to identify and correct errors

• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs

• Analyzing information and researching a variety of sources to identify and resolve problems or issues

• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations

• Entering and retrieving data using a computerized record system

• Composing and proofreading business correspondence

Typically met by at least 1 year of experience in the subject area.You must possess all the minimum qualifications. Please make sure your resume and work history support this. Failure to do so may disqualify you from being considered for this position.

* If you have questions about this position, please contact us by phone: (208) 287-9284*

Additional Information:

Preferred candidates will have the ability to:

• Understand, analyze, and comfortably explain complex issues in determining conformance to eligibility requirements, laws, rules, regulations, statutes, policies, and procedures;

• Interact/communicate effectively in person, through email and on the telephone;

• Clearly read and write in English;

• Enter and retrieve data using computerized record systems;

• Understand and follow complex oral and written instructions;

• Multitask, organize, and prioritize;

• Utilize Microsoft Office software and automated record management systems;

• Develop and provide reports and correspondence;

• Maintain strict confidentiality of non-public information;

• Operate multi-line telephone system, desktop computer, calculator, printer, copier, and fax machine;

• Work collaboratively and independently, as needed;

• Attend work reliably according to work schedule.

BENEFITS

This benefited position enjoys:

· Excellent medical, dental, and vision health plans

· Nationally recognized PERSI retirement benefits

· Paid sick and vacation leave accrual upon hire

· Parental leave

· 11 paid holidays annually

· A healthy work-life balance

· Career growth and professional development opportunities

For additional information related to benefits and/or State programs visit: https://dhr.idaho.gov/StateEmployees/Benefits.html. (https://dhr.idaho.gov/StateEmployees/Benefits.html.%22%20/t%20%22_blank)

SUPPLEMENTAL INFORMATION:

The Idaho Department of Insurance embraces diversity and equal opportunity in a meaningful way. Our agency is committed to building a team that represents a variety of backgrounds, perspectives, and skills. This includes hiring talented staff members who have bilingual skills, which is an on-going goal for the DOI. We strive to create an inclusive work culture that encourages, supports, and celebrates the diverse voices of our team members. This helps to fuel innovation and a connection to customers and the communities served in Idaho.

The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administering the Idaho Insurance Code and the International Fire Code.

The Department of Insurance is in downtown Boise across the street from the state's Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country! To learn more about Idaho DOI and the important work we do, go to the DOI website (https://doi.idaho.gov/%22%20/t%20%22_blank) , and follow us on Facebook (https://www.facebook.com/people/IdahoDOI-Speaker/pfbid098kwPLukACpEGXMhW3ca4izbhFriKduK4cJhgyQWrgVyd689uZzEcBDQpB7fe3hhl/%22%20/t%20%22_blank) , X (AKA Twitter) (https://twitter.com/IdahoDOI%22%20/t%20%22_blank) and LinkedIn (https://www.linkedin.com/in/doi-boise-618942160/%22%20/t%20%22_blank) .

EEO/ADA/VETERAN

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected] .

Preference may be given to veterans who qualify under state and federal laws and regulations.