Description We are in search of a Customer Service Representative to join our team in Boise, Idaho. The role involves reviewing and ensuring the accuracy and completeness of customer files, corresponding with various parties to verify documentation, and maintaining ongoing communication with the team to ensure policies and procedures are adhered to. This role offers a short term contract employment opportunity.

Responsibilities:

• Review and validate customer files for completeness and accuracy

• Identify files that need further review or escalation and seek assistance when necessary

• Document review processes and correspondence within the application portal

• Communicate with applicants, staff, and vendors to obtain and verify necessary documentation

• Respond to inquiries from applicants about policies and procedures and inform them about their approval status

• Maintain ongoing communication with the team to ensure files are processed according to policies and procedures

• Participate in team meetings and trainings regularly

• Adhere to privacy policies when handling Personally Identifiable Information and sensitive information

• Maintain accurate documentation of customer files

• Represent the organization professionally both internally and externally. Requirements • Proven experience in a Customer Service Representative role or similar

• Proficiency in Microsoft Excel and Microsoft Word

• Ability to handle inbound and outbound calls in a professional manner

• Experience with call center customer service is desirable

• Strong data entry skills, with a keen eye for detail

• Exceptional customer service skills

• Experience with order entry processes

• Ability to handle email correspondence in a professional and timely manner

• Excellent ability to schedule appointments and manage calendars

• Strong interpersonal and communication skills, both written and verbal

• Demonstrated ability to work well in a team environment

• Ability to multitask and prioritize work effectively

• High level of problem-solving skills and initiative

• Flexibility to adapt to changing situations and requirements.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .