City Strategy and Continuous Improvement Senior Manager

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City Strategy and Continuous Improvement Senior Manager

Salary

$109,500.00 - $130,000.00 Annually

Location

Boise City Hall, ID

Job Type

Full Time Regular

Job Number

23 -07029

Department

Organizational Effectiveness

Opening Date

02/20/2025

Closing Date

3/13/2025 12:00 PM Mountain

• Description

• Benefits

• Questions

Summary Statement

The Department of Organizational Effectiveness, a brand-new addition to the City of Boise, is dedicated to driving excellence and fostering innovation. It focuses on strategic planning, project management, change management, data analytics, and process improvement to cultivate a high-performance organizational culture.

City Strategy and Continuous Improvement Senior Manager d rives strategic alignment and organizational excellence by leading enterprise strategic planning, continuous improvement and organizational change management functions. Oversees a skilled team responsible for executing high-priority projects while building a Center of Excellence to strengthen organizational capacity. Collaborates cross-functionally to foster a culture of innovation, champion continuous improvement, align efforts, and deliver measurable outcomes that improve services for residents. This position is performed under administrative direction.

This position is designated as At-Will.

Essential Functions

• Supervises the work of professional, management, technical and/or other employees of a clearly delineated division or exercises independent authority over a critical function with citywide impact directly or through subordinate supervisors to ensure adequate resources are available for staff to perform their duties; ensures that assigned operations and activities comply with organization goals and objectives; and directs actions and results of major processes and programs and maintains controlling budget authority. Evaluates team performance, provides constructive feedback, and supports professional development of team members. Tracks Key Performance Indicators (KPIs) and provides regular updates to leadership.

• Strategic Planning:@@Develops and implements a comprehensive strategic planning framework to align city resources, priorities and initiatives with organizational goals.@@Builds and oversees processes to update strategic plans on a regular cadence.

• Continuous Improvement:@@Manages key continuous improvement initiatives to optimize operational efficiency and effectiveness.@@Champions the use of industry best practices and tools to foster a culture of continuous improvement.@@Establishes and leads a Center of Excellence for continuous improvement by standardizing practices and offering resources, training and support.

• Organizational Change Management:@@Directs critical change management projects to ensure successful adoption and sustainability of organizational changes.@@Develops and implements a comprehensive change management framework, including tools, templates and best practices.@@Establishes and leads a Center of Excellence for change management to empower staff to lead and support change initiatives across the organization.

• Collaboration and Stakeholder Engagement:@@Builds strong relationships with leaders and staff across departments to align efforts, foster trust, and influence positive outcomes.@@Communicates complex ideas and recommendations clearly and persuasively to diverse audiences, including executive leadership and city council members.@@Serves as a trusted advisor and advocate for organizational effectiveness, driving a shared vision for success.

• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training

Bachelor's degree in public administration, business administration, organizational development or a related field and ten years of experience in strategic planning, continuous improvement, change management or a related discipline, including 4 years in a leadership role, or an equivalent combination of education and/or experience.

Knowledge of:

• strategic planning principles, tools and methodologies

• Lean Six Sigma principles, tools and methodologies

• organizational change management theories, methodologies and tools

• personnel management

• computer usage, including related software.

Ability to:

• collaborate and partner authentically and strategically across functions to build trust, solve complex business problems and influence and engage stakeholders at all levels of the organization

• develop and implement strategic initiatives that align with organizational priorities and deliver results

• communicate complex information clearly and effectively to technical and non-technical audiences

• lead and inspire a team to achieve high performance and professional growth

• coach and mentor others

• cultivate continuous improvement culture within the department

• lead Centers of Excellence; apply creative problem-solving skills to overcome challenges and seize opportunities for improvement; communicate effectively in the English language at a level necessary for efficient job performance

• perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

Master's degree in public administration, business administration, organizational development or a related field.

Lean Six Sigma certified Black Belt.

Change Management certification, such as Prosci.

Strategic Planning certification.

Experience working in local government or the public sector.

Licensing And Other Requirements

Valid state-issued driver's license.

Special Requirements

Applicants must be able to pass:

City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Driving Record Check

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is frequently lifting/carrying up to 10 pounds. Also, the employee is frequently pushing/pulling up to 10 pounds. The noise level is rarely moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions and outdoor weather conditions. Employees will also drive a vehicle as part of this position.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

• ZERO premium medical coverage option for you and your family

• Low-cost dental and vision options.

• Post-employment health savings account.

Retirement and Investment Plans:

• PERSI retirement benefits

• 401(k) or 457b pre-tax investment options with employer match.

• 457b Roth after-tax investment options with no match

WellBeing Program:

• Up to $500 cash per year for participants.

• Alternative transportation incentives.

Paid Leave – City employees receive generous paid leave:

• 10 hours of vacation per month, and this increases the longer you stay with the City

• 12 paid holidays every year

• 8 hours of sick leave per month

• 10 weeks Parental Leave

Life & Long Term Disability:

• Basic Life insurance at no cost to you

• Long Term Disability insurance at no cost to you

Other optional benefits:

• Pre-tax Flexible Spending Accounts

• Supplemental Life Insurance

• Supplemental Disability Insurance

• Tuition reimbursement

• Free local bus pass

• Corporate discount programs

• AFLAC

• Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.

Please visit our website for further details mybenefits.cityofboise.org