Description We are in search of a Help Desk Analyst I to join our team located in Boiling Springs, South Carolina. This role offers a contract to permanent employment opportunity. As a Help Desk Analyst I, you will be the first line of technical support, providing exceptional customer service while addressing and resolving inquiries related to our specific software applications.

Responsibilities

• Prioritize and manage incoming support tickets through the ticketing system

• Diagnose and troubleshoot issues related to our proprietary software applications

• Collaborate with development teams for advanced issue resolution

• Ensure clear communication with users, understanding their needs and maintaining positive interactions throughout the support process

• Document all troubleshooting steps and resolutions in the ticketing system to maintain accurate support logs

• Provide feedback to improve software functionality and recommend process improvements to reduce future incidents

• Collaborate with other departments, including IT and operations teams, to address complex software issues and ensure seamless user support. Requirements • Familiarity with Ticketing System operations and management

• Proven experience in handling and resolving Support Tickets

• Strong Customer Service skills with a focus on customer satisfaction

• Ability to provide Telephone Support to clients and efficiently address their concerns

• Knowledge of Basic Troubleshooting techniques for common technical issues

• Familiarity with Basic Network Troubleshooting, including diagnosing and resolving connectivity problems Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .