csr manager.

• bohemia , new york

• posted 7 days ago

job details

summary

• $60,000 - $65,000 per year

• permanent

• no requirements

• category office and administrative support occupations

• referenceAB_4557800

job details

As a Customer Service Manager (CSM), you will play a pivotal role in ensuring our customers receive exceptional service and support. You will lead and develop a team of customer service representatives (CSRs), ensuring they are equipped with the tools and knowledge needed to provide effective assistance to our clients. Your goal will be to maintain high levels of customer satisfaction while optimizing processes to improve efficiency and effectiveness. If this is for you, please email your resume to amrine.alikhan@randstadusa.com

salary: $60,000 - $65,000 per year

shift: First

work hours: 9 AM - 5:30 PM

education: No Degree Required

Responsibilities

• Lead, mentor, and coach a team of customer service representatives to deliver excellent service and achieve performance targets.

• Build and maintain strong relationships with key customers, understanding their needs and ensuring their concerns are addressed promptly and effectively.

• Develop and implement efficient customer service policies, procedures, and standards to streamline operations and enhance service delivery.

• Monitor and evaluate CSR interactions to ensure quality service delivery and adherence to company policies and standards.

• Track performance metrics, analyze trends, and prepare reports on team and individual performance. Implement initiatives to improve performance and productivity.

• Identify training needs and develop training programs to enhance the skills and knowledge of the customer service team. Conduct regular training sessions and workshops.

• Handle escalated customer complaints and issues, providing swift resolution and ensuring customer satisfaction.

• Collaborate with other departments such as Sales, Marketing, and Operations to improve overall customer experience and support business goals.

• Gather customer feedback and insights to identify areas for improvement and implement changes to enhance the customer experience.

Skills

• csr

Qualifications

• Years of experience: 0 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

AA

amrine alikhan

• +1 631 427 1096 (tel:+1 631 427 1096)

• amrine.alikhan@randstadusa.com