At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

*Are you passionate about improving our communities through high quality, convenient, and connected Occupational and Employee Health? *

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.

Apply today to learn more about joining a team that is supporting. the businesses and industries in our communities! Be part of our growing organization that will deliver health and wellness to the infrastructure of Youngstown, Ohio.

WHY you should join our Team:

Easy: Mercy Health makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our clinics with no holidays and no weekends offer you a good work-life balance.

Welcoming : Each center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences.

Connected : We are part of Bon Secours Mercy Health, where you will experience the support of a reputable system and the resources and benefits that will keep you connected – to a community of providers and to specialists and services when patients need more advanced care.

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

The Patient Services Representative is the welcoming agent for patients into the urgent care center and collects necessary information to initiate the urgent care visit. The registrar communicates and models the mission and values of Bon Secours.                                                                                                                                                                          

Essential Job Functions

• Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR). 

• Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.

• Follows front end revenue cycle check-in standard work including Obtains registration from patients and accurately enters required information into the computer system, secures signatures on all required forms and updates information accordingly, Registers patients in a timely and accurate manner, collects missing information from the patient, Collects necessary co-pays and/or collection balances from the patient.

• Maintains a safe and supportive environment by keeping the work area, supplies, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.

• Participates as an active member of the patient care team, including attendance at clinical huddles

• Reconciles cash drawer at the close of the day. Schedules follow-up appointments and/or assists with scheduling other services for patients.

• Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage, 

• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Also, serving as a Drug Screen Collector, you will be responsible for going to Emergency Rooms in Boardman, Warren, Austintown and Youngstown to perform post accident Breath Alcohol and Urine Drug testing per specific employer protocols. Serving in an on-call rotation , the screener will work one week and enjoy one week off .

Hours or availability will be: Monday through Thursday from 4:30 pm to 8:00 am and 24 hours from Friday evening at 4:30 until Monday at 8:00 am.

• Actively participate in ongoing training per Bon Secours Mercy Health and market recommendations.

Employment Qualifications

Education Qualifications

Required Minimum Education: High School Diploma or GED

Minimum Qualifications

• At least one year of face-to-face registration or Customer Service experience.

• Strong oral communication skills, good attention to details, and an ability to multitask.

Licensing/Certification

• DOT Certified Drug Screen Collector - Preferred

Training and Certification will be offered onsite

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com