Operations Supervisor

Position Overview

This position oversees and manages the day-to-day activities of their respective Division Operations Area. As an Operations Supervisor, you will set expectations and provide feedback to team members daily. You will be responsible for maintaining and improving the overall quality and KPIs of your teams’ area through continuous improvement.

Our core values are embedded in every operations role at GN ReSound. Team members must demonstrate our core values each day. Our Bloomington Operations’ core values are:

• Listen

• Challenge

• Transform

• Care

• Commit

Essential Functions (Reasonable accommodations may be made to enable people with disabilities to perform the essential functions.)

• Support critical leadership functions for team including hiring, coaching, performance management, annual review, merit and engagement survey processes required to build a proven productive team

• Oversee, plan, and organize the department including responsibility for safety, organization, quality, compliance, turnaround time, efficiency, cost, and employee motivation daily

• Maintain accurate labor reporting of all hours within their area

• Work with divisional leadership to set area goals including identifying the milestones, and implementing the plan to include upward feedback

• Responsible for bank metrics in the area and department (Quality, SLA, Efficiency) and department or sub-department KPI’s and daily communication of goals and priorities

• Evaluate business issues and complaints in your area for root cause and improvement

• Oversee team training, including cross training, and new employees

• Meet with each employee within area monthly to review performance, what’s working, and what’s not working

• Develop and mentor team technicians daily

• Identify and mentor future bench opportunities

• Support positive collaboration across teams, managing any necessary conflict appropriately

• Initiate and support continuous improvement efforts to achieve business strategy and goals relative to profitability, cost control, and increased efficiency

• Prepare and participate in ISO, FDA, Internal Audits, and tours as required

• Utilize Entrepreneurial Operating System “EOS” tools to create and improve work process and workforce

• Write and deliver annual performance reviews with Leadership support and guidance

• Other duties as assigned

Competencies (Knowledge and Skills needed for this position.)

• Work in a team environment

• Support the on-boarding/training of new team members

• Focuses on getting better every day

• Produce high quality work

• Willing to assist other areas as needed

• Extensive knowledge of product line

• Lean Fundamentals & 5S

• Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to manufacturing & fulfillment operations.

• Effective oral and written communication skills and group presentation skills.

• Ability to adapt to/work with a diverse workforce.

• Ability to work individually and as part of a team.

• Software proficiency including Excel, Word, and PowerPoint.

• Ability to identify opportunities for process improvements.

• Demonstrated organizational and administrative skills. Attention to detail, ability to prioritize and handle multiple tasks and projects concurrently.

• Ability to Lead, Coordinate, and hold team members accountable

Desired Qualifications

Required Education:

• High School Diploma/GED

Preferred Education:

• Bachelor’s degree

Preferred Experience:

• 2+ Years of leadership experience

• Proficient in Microsoft Office

• Leadership experience across multi-functional teams

• Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)

• 3 years of Order Management, Technical Support, Warehousing or Manufacturing experience directly with hearing instruments

• Process flow for custom product manufacturing: O/E, Assembly, Repair, Test & Insp., Invoicing, Shipping, International Experience, Information Systems (user competency), Kronos Application, Microsoft Office (Excel, Word, PowerPoint).

• Experience with Lean tools & EOS

Travel:

• Travel would be limited and be within the Twin Cities Metro area, if necessary, for learning opportunities. Based on need, could support Global travel to share and develop Center of Excellence opportunities.

Other:

Other Information

Direct reports:

Individual contributors

Indirect reports:

n/a

Working Environment:

Bloomington, MN

The position will be working in the Operations area.

Physical Demands:

Able to stand or sit for long periods of time.

Able to lift 25 pounds by self and 50+ pounds with a team lift. (i.e. Sitting, standing, lifting, bending, reaching, etc.)

Position Type and Expected Hours of Work:

Standard business hours with possible nights/weekends as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, tasks or responsibilities that are required of the employee for this job. Tasks, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

GN Hearing is an equal opportunity. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all candidates, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement.

Pay Transparency Notice:

Depending on your work location, the target annual salary for this position can range from $78,000 to $85,000. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

E-Verify

GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.

By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life:

• Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)

• Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)

• Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)

Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.

If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .