Description We are offering a long-term contract employment opportunity for a Call Center Representative in BLOOMFIELD, Connecticut. As a Call Center Representative, you will be required to manage customer inquiries with detail orientation and attention to detail. You will be part of a team-oriented workplace where your role will involve maintaining customer records, handling escalated issues, and ensuring quality standards are met.

Responsibilities:

• Accurately and efficiently process customer credit applications

• Maintain detailed and up-to-date customer credit records

• Handle customer inquiries and resolve issues in a timely and detail oriented manner

• Utilize Microsoft Office Suite and Windows OS for various tasks

• Ensure adherence to standard procedures and processes

• Meet department performance metrics, including call handling and quality monitoring

• Maintain regular attendance and punctuality, adhering to assigned work schedules

• Work effectively in a team environment, understanding the requirements of shift work

• Willingness to handle rotational shifts, including evenings, weekends, and holidays

• Adapt to a hybrid work model, with in-office and remote work based on successful completion of training and acceptable performance metrics. Requirements • Proven experience as a Call Center Representative or similar customer service role

• Strong proficiency in Customer Service and Documentation processes

• Demonstrated ability to conduct Training sessions and implement Procedures

• Commitment to Quality assurance and keen understanding of "About Time" concept

• Fluency in English Language

• Experience in handling Expense Reporting and Payroll Functions

• Willingness to Travel as per job requirements

• Knowledge of Financial Notes and Communication Skills

• Familiarity with the issuance and tracking of Purchase Orders

• Proficiency in using a Monitoring Tool for work-related tasks

• Track record of reliable Attendance

• Experience in dealing with Suppliers and knowledge of KPI Reporting

• Proficiency in Microsoft Office Suites

• Ability to understand and write Specifications

• Familiarity with Windows OS

• Understanding of Buying Processes in the context of a Call Center

• Experience in drafting and interpreting Agreements

• Knowledge of "Go" programming language is a plus

• Extensive understanding of Call Center Operations TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .