Description

Principal Duties & Responsibilities: Participates in all casino security operations including gaming and non-gaming aspects. Acts as the representative of the Security Director in relations with guests and other team members. Motivates, guides, and supports team members in the proper discharge of their duties. Ensures all team members adhere to company policies as delineated in the Team Member Handbook. Assures highest standards of guest service are met at all times. Remains aware of all aspects of casino operations and attentive to any area that might need intervention or assistance. In coordination with the Security Supervisor, responds to, and resolves, any guest issues including violations of law or regulation. In coordination with the Security Supervisor, responds to, and resolves, any guest issues relating to any failure or any perceived failure to deliver premium customer service. In coordination with the Security Supervisor, provides or arranges for assistance to any team member in any department who may need it. Remains knowledgeable about all company marketing and promotional efforts and communicates the pertinent information to guests. Enthusiastically interacts with guests to enhance their experience. Knowledge, Skills, and Abilities Required: A Colorado Division of Gaming license is required for this position. Ability to interpret a variety of instructions. Must be able to communicate clearly and effectively with all employees and guests. Able to work all shifts to include weekends and holidays also work 6-day work weeks when required. COMPETITIVE BENEFITS: Health, Dental, Vision 401K PTO - 12 days for your first year Company paid Disability and Life Insurance Flexible Spending Account (FSA) Group Life, Whole Life, Supplemental Term Life Short-Term and Long-Term Disability Voluntary Critical Illness Accidental and Hospital Indemnity Insurance Identity Theft and Pet Insurance Discounts Employee Discount Meals Paid lunch break Subsidized Bus Passes Reimbursement of Colorado Gaming License fees Free Covered Employee Parking. *All benefits are effective upon enrollment after 60 days of employment. DISCLAIMER: Bally's Black Hawk Casino is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Bally's Corporation is the leading U.S Omni channel provider of land-based gaming and interactive entertainment. Be sure to join the fast-growing team today!Qualifications

Education High School (required)

Licenses & Certifications CO Support License (required)

At Bally's Corporation, we are committed to promoting equal opportunities in employment and working conditions.

We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on any status protected by the laws or regulations in the locations where we operate.