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Guest Services Director of Food & Beverage - Giants Ridge in Biwabik, Minnesota

Compensation Amount: 70,000.00 USD Annual Job Summary: The Director of Food & Beverage is responsible for all aspects of F&B operations and floor management, including staff, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Director cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The Director motivates, instills accountability, and achieves results to drive success in the unit. Job Description: ESSENTIAL FUNCTIONS * Plan, develop, and direct daily operations. Forecast and analyze sales, labor, and profit; and ensure compliance with established budget. Schedule, supervise, and participate in the operational duties specific to the unit. * Ensure compliance with health, safety, sanitation and alcohol awareness standards and client requirements. * Recruit, supervise, train, schedule, discipline, review, and direct the unit's management and staff. * Maintain accounting records, daily reporting requirement, and cash control. Manage P&L statement. * Respond to customer inquiries and resolve customer complaints. * Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues. * Act as Company's point of contact with client. Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors. * Maintain awareness of safety issues, and report them immediately to the General Manager. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE * High School Diploma/GED required. Bachelor's or Business Degree in Hospitality Management preferred or any other combination of education and experience. * At least 3 years of experience in related management required. * Computer proficiency with the ability to utilize MS Word, Excel, and Outlook. * ServeSafe Food Manager and TIPS Alcohol Certification required or ability to obtain certifications. * Demonstrated talent for interacting with a wide variety of people. * Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve. * Strong customer service abilities; actively looks for ways to assist customers and coworkers. * Ability to communicate effectively both orally and in writing. PHYSICAL AND MENTAL REQUIREMENTS * Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. * Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. * Ability to stand for the entire work day and to climb steps regularly. * Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas. * Reading and writing work-related documents in English. * Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. * Constantly communicates and receives verbal communication with other employees in fast-paced environment. * Physical presence at the job site is essential to perform job duties. * Ability to work a flexile schedule, including evenings, weekends and holidays, according to department needs. EQUIPMENT USED * Standard commercial cooking machinery and utensils (pots and pans, fryers, stove, among others), and typical office equipment (computer, fax, telephone, copier, scanner, among others). Giants Ridge, a subsidiary of Guest Services, Inc., is excited to announce the exceptional career opportunity - Director of Food & Beverage. We are looking for a proactive solution seeker that is analytical, highly motivated and that will lead by example. The Director of Food & Beverage will oversee all aspects of our restaurants, food court, snack bar and banquet operations. Qualified candidates will possess strong leadership skills, a proven record of driving revenue and profitability while delivering an outstand experience for guests. Pay commensurate with experience. Our team members enjoy amazing benefits such as: * Medical, dental, vision, life, AD&D, long-term disability insurance, EAP, HSAs, FSAs and more * 401(k) retirement plan with company match * Paid time off to rest, relax and recharge * Paid parental leave of up to 6 weeks for eligible employees * Ski/Mountain Perks - free passes for employees and discounts for family members * Free golf at both of our championship golf courses for employees * Employee discounts on food, apparel and accessories * Employee discounts at recreational and lodging facilities nationwide * And more! Giants Ridge is the #1-rated family vacation destination in Minnesota. Located north of Duluth in the heart of Minnesota's unspoiled Superior National Forest of the Mesabi Iron Range, Giants Ridge offers incredible four-season fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf right here in northern Minnesota, plus mountain biking and even more outdoor summer fun. Winter bring immaculate skiing, snowboarding and fat tire biking to our northern Minnesota location. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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