Description

Bravera Insurance is hiring for a Personal Lines Account Manager in Bismarck, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.

This position is responsible for the retention, service, account development and product/service presentation to clients. Primary responsibility is to provide customer service while working with Bravera Insurance Advisors to service an assigned book of business.

Measures of Success

• Be a trusted advisor to Bravera Insurance clients.

• Offer exceptional customer service.

• Offer support to Bravera Insurance Advisors and assigned book of business.

Duties and Responsibilities

• Informs and educates clients about coverages, exclusions, and exposures to create an insurance plan tailored for them.

• Works with Bravera Personal Lines Advisors and customers to service an assigned book of business.

• Assists clients in making appropriate coverage changes.

• Maintains agency electronic files accurately and consistently; processes all incoming requests accurately and timely. Document all conversations in the automation system.

• Performs efficient rating with Applied Epic Quotes and works with carriers site quoting as applicable. Follows up in a timely manner.

• Follows agency workflows and procedures.

• Assists clients in submission of claims to carrier.

• Responsible for following renewal procedures for coverage analysis, review, and remarketing, if applicable.

• Actively refers clients to other departments or entities for solicitation. Makes each contact a marketing opportunity.

• Keeps current on carriers, product knowledge and trends in the marketplace.

• Utilizes ancillary insurance products.

• Will review endorsements, claims, audit information, etc. as referred from Account Technician in an efficient manner.

• Consistently achieves 95%+ retention of assigned book of business.

• Expand new and existing relationships by advising and recommending appropriate solutions that will exceed client expectations.

• Respond to referrals, walk-ins, and phone call requests for new quotes for Bravera Insurance.

• Will ensure all applications and documents required by carriers are completed accurately and efficiently.

• Responsible for consistently collecting payments from all customers. Will input account data into the system as required. Will communicate company expectations regarding payments and cancellations to all customers.

• Ensures compliance with all relevant laws and regulations.

• Communicates and has established working relationships with Bravera Insurance companies and carriers.

• Assists or completes other tasks as directed by agency management.

• Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees, and organizations.

• Active participant in Business Development meetings and activities across all Bravera companies

• Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.

• Contribute to the overall success of the organization by leveraging opportunities as they relate to all entities of Bravera Holding Co.

• Adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.

Qualifications

• Licensing/Certification: Valid Resident Insurance License within 45 days of employment.

• Education: High School Diploma or equivalent with post-secondary education preferred.

• Experience: Minimum three years customer service experience OR an acceptable combination of education and experience.

• Ability to work in a fast-paced environment with ever-changing priorities.

• PC proficiency in a windows environment required, including Word, Excel, and Outlook.

• Demonstrates strong influencing skills that contribute to new client relationships.

• Independently performs all job duties without sales direction.

• Proficiency in keyboarding.

• Analytical thinking and problem-solving skills.

• Professional communication both verbally and written.

• Will be required to drive a company vehicle with some overnight travel required. Must maintain a clear driving record in order to maintain coverage under Bravera’s vehicle insurance provider.

Location

Bismarck, ND

Benefits

To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.

Our Values

• Give and earn trust. We support and empower one another to earn trust through accountable performance.

• Learn, teach and mentor. We are a learning organization that invests in growth and development.

• Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.

Want to learn more about careers with Bravera? Go to bravera.bank/careers.

#ForgeYourPath with us! Find us on Facebook (https://www.facebook.com/BraveraBank) , Instagram (https://www.instagram.com/braverabank/) , X (https://twitter.com/braverabank) , LinkedIn, (https://www.linkedin.com/company/15200668/admin/) Youtube, and (https://www.linkedin.com/company/15200668/admin/) Tik Tok.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Qualifications

Education

Required

• High School or better

Experience

Preferred

• 3 years: Customer service experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)